Job description

TO APPLY TO THIS ROLE PLEASE CLICK HERE: https://portal.jobworx.ai/jmclaughlin/jobs

Why J.McLaughlin?
J.McLaughlin was founded in 1977 by brothers Kevin and Jay McLaughlin with a mission to create an American Sportswear brand that offered two key components: classic clothing with current relevance and a retail environment that has a neighborhood feel. The J.McLaughlin brand has always been more about style than fashion: straightforward, unpretentious, and devoid of the superfluous. Our clothing is rooted in the tradition of sport, work, and play. With over 160 retail locations, each store is entirely unique, attentively designed to reflect the town's color, character, and architecture. This attention to detail extends to exemplary customer service and local philanthropic engagement.

Our “Culture of Kindness” creates an environment with respect, politeness, consideration, and empathy that creates a family like atmosphere and focuses on giving back to the community. The company has an entrepreneurial spirit which fosters great experience and career opportunities, complemented with our great incentive benefits programs.

About the Role
Essential Functions:

• Act as the Brand Ambassador by embracing the company culture to develop and cultivate productive

and profitable relationships with clients and our communities

• Motivate and engage the store team by setting clear goals and expectations to achieve objectives and

contribute to the overall success of the store

• Provide exemplary client service to create a customer-centric, friendly retail environment that

fosters loyalty within our communities

• Proficient in business acumen to effectively make business decisions
• Manage store operations and ensure all aspects run efficiently to create a profitable and productive

business

Additional Job Responsibilities:

• Manage all aspects of the business, including hiring, scheduling, training, merchandising, loss

prevention, customer service, expenses, payroll, and inventory management

• Create and maintain a culture of kindness that is client and team focused
• Recruit and hire top talent
• Train and develop teams on selling skills, product knowledge, and operations.
• Conduct performance appraisals and coach in the moment to maximize sales and motivate the team
• Strategize and implement a client outreach plan, utilizing clienteling tools
• Effectively use the POS system to provide exemplary service
• Partner with community organizations and charities to host store events and trunk shows, continuing

to build a reputation of being a local and loyal retailer

• Drive sales by demonstrating extensive product knowledge and the ability to make appropriate

suggestions for the client

• Hold team accountable for achieving goals
• Monitor sales trends and execute plans to maximize sales within the store
• Effectively communicate needs of the business with the District Manager and store teams
• Take a collaborative approach, sharing best practices, ideas, and information with peers across all

markets and build productive relationships

• Respond to customer questions, inquiries, and concerns to resolve all issues in a timely manner
• Communicate and execute all direction from Retail Operations and the Corporate Office
• Plan and prioritize the workload and ensure the customer is the top priority
• Merchandise the sales floor to maximize sales while adhering to visual directive and standards
• Maintain a clean and organized store to ensure a great place to work and shop
• Partner with District Manager and Human Resources on employee relations issues and performance

issues to ensure they are handled in accordance with company policy

• Adhere and enforce company policies and procedures and standards of professionalism
• Lead by example and maintain the highest level of integrity at all times

What we are looking for

Skills & Requirements:

• 3+ years of retail management preferred
• Bachelor’s degree or equivalent experience
• Strong management and leadership skills
• Strong analytical and problem-solving skills
• Team player with strong communication and interpersonal skills
• Proven track record in achieving sales goals and takes accountability for results
• Positive and self-motivated
• Consistently demonstrates accountability, reliability, and professionalism
• High energy and results-driven
• Adapts positively to change
• Ability to multi-task while keeping the customer the top priority
• Able to work various shifts, including weekends and holidays

• Comfortable standing for long periods of time; must be able to lift up to 30 pounds

Equal Opportunity
J.McLaughlin is an Equal Opportunity Employer and does not discriminate based on race, color, religion,
sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally
protected status.

Job Type: Full-time

Pay: $40,000.00 - $70,000.00 per year

Benefits:

• Health insurance
• Paid time off

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Madison, WI: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Fashion retail: 3 years (Preferred)

Work Location: One location

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