Company Horizon Air

Role Summary

Supervisor, Inflight Performance coaches and guides flight attendants to ensure performance results are maximized to create, maintain, and recognize a high-performance culture. This role ensures consistent application of company and contractual policies as they relate to flight attendants in all domiciles. The Supervisor, Inflight Performance demonstrates commitment to Horizon’s flight attendants overseeing the execution of attendance, performance, investigations, employee recognition and leaves of absence. This role partners with the inflight base supervisors to provide probationary flight attendants with clear expectations, ongoing feedback, and performance appraisals that enable them to be their best.

Key Duties

• Demonstrates commitment to Horizon’s flight attendants by being a support for attendance, performance, investigations, employee leave of absences, and simplifying processes in a hassle-free manner.
• Ensures consistent application of company and contractual policies as they relate to flight attendants in all domiciles.
• Coaches and guides employees to ensure performance results are maximized to create, maintain, and recognize a high performance culture.
• Administers investigations that involve work rule violations in a timely manner (e.g., attendance and reliability, company or flight attendant manuals, rules or regulations, customer complaints, and crew conflicts).
• Formulates plans and processes to conduct accurate, complete, and thorough investigations within specified timeframes (i.e., identifying witnesses, appropriate questioning, statement gathering, and other evidence).
• Develops and presents investigative findings and prepares comprehensive documentation to support appropriate actions.
• Partners with labor relations, human resources, and legal to provide recommendations and corrective action surrounding performance of flight attendants.
• Consults with the medical relations team to ensure compliance with all Americans with Disabilities Act (ADA), federal, and state rules and regulations for employee leaves of absence.
• Partners with inflight base manager and supervisors to establish and achieve performance metrics in a way that delivers award winning results.
• Partners with the inflight base supervisors to provide probationary flight attendants with clear expectations, ongoing feedback, and performance appraisals that enable them to be their best.
• Participates in Duty Officer rotation.

Job-Specific Experience, Education & Skills

Required

• A minimum of 3 years of supervisory experience.
• Bachelor’s degree or an additional two years of relevant training/experience in lieu of this degree.
• Ability and willingness to travel up to 50% of the time.
• Ability and willingness to accept frequent schedule changes.
• Experience managing multiple cases or projects to timely resolution.
• Demonstrated ability to work collaboratively and effectively in a team environment.
• Ability to form strong partnerships and business relationships with flight attendants and peers.
• Self-reliant, self-motivated, and engaging.
• Ability to become flight attendant qualified.
• Effective communication (e.g., verbal, written, and listening) and interpersonal skills.
• Detailed oriented and highly organized, with ability to multi-task and work independently with limited guidance in a fast-paced environment.
• Proficiency with Microsoft Office applications (e.g., Word, Excel, PowerPoint, and Outlook).
• High school diploma or equivalent is required.
• Minimum age of 21.
• Must be authorized to work in the U.S.

Preferred

• 3 years of Inflight experience.
• Experience preparing verbal and written investigative reports.
• Knowledge of aviation industry.
• A Bachelor of Arts or a Bachelor of Science degree.

Job-Specific Leadership Expectations

Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.

Total Rewards

Alaska Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

• Competitive total rewards package
• Medical, dental and vision benefits
• 401k match program
• Monthly incentive pay plan
• Annual incentive pay plan
• Generous paid time off
• Travel privileges on Alaska Airlines & Horizon Air

Apply by 7:00 PM Pacific Time on 9/9/2022

Employment Type Full-Time

FLSA Status Exempt

Regular/Temporary Regular

Requisition ID 2022-8559

Equal Employment Opportunity We are proud to be an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer that is committed to diversity, equity, and inclusion. We take affirmative action to ensure equal opportunity for all qualified applicants and employees and do not discriminate based upon race, color, religion, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disability status, genetic information (including family medical history), political views or activity, or other legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We may use your information to maintain the safety and security of Alaska Airlines and Horizon Air, its employees, and others as required or permitted by law. People of color, women, LGBTQIA+, immigrants, veterans, and persons with disabilities are encouraged to apply.