Job description

We are looking to hire 2-3 individuals that we can train ( experienced a plus) to be a switch board operators.

This would be a swing shift so you would be covering all 3 shifts - 1st shift 7am- 3pm, 2nd shift 10am to 6pm and 3rd shift 4pm -12. Training will take about 2 months and you will work 1st shift for 4 weeks and then 2nd shift for another 4.

You will be trained on the Hospital telephone switchboard to assist callers to make telephone connections and to relay incoming, outgoing and interoffice calls. Will, provide guidance and direction for scheduling employees and ensuring coverage during normal business hours and on-call support as required. Will maintain a centralized source for information enabling operators to cover outages, emergencies and disasters which effect disruption of telephone service to the hospital.

Duties

1. Operate telephone switchboards and consoles to connect, hold, transfer and disconnect telephone calls

2. Determine the nature of inquiries and provide general information

3. Connect calls to the required extension, re-direct them to another number or place them in a waiting queue if the desired number is busy

4. Provide external connections for staff and answer internal queries directed to the switchboard

5. Carry out other clerical, secretarial or receptionist duties as required (e.g. keyboarding and data entry, bill filing or photocopying) during quieter periods on the switchboard

6. Provide information to customers who call and, if necessary, check computerized listings of phone numbers

7. Answer queries from callers about the Hospital or patient areas

8. Provide connections to mobile phones

9. Provide connections to police, ambulance or fire department when emergencies are reported

10. Answer calls on faults and carry out automated diagnostic tests with other telecommunication staff

11. Provides leadership by projecting a positive attitude and learning incentives

12. Deals with problem situations in a professional manner and adequately communicates pertinent information so an overall work environment is created that lends itself to the best interest of the Hospital department personnel

Shifts will be 7am-3pm, 3pm-11 pm and 11 pm -7am. You will be trained on multiple shifts.

Bilingual spanish a plus

Full time position

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Referral program

Schedule:

• 8 hour shift
• Evening shift
• Monday to Friday
• Night shift
• On call
• Weekend availability

Ability to commute/relocate:

• Hackensack, NJ: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: One location

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