Job description
Location : Goodfellow, Air Force Base, Texas
System Administrator (Level 1)
Job Description:
The system administrator level 1 performs duties on-site at Goodfellows, Air Force Base, Texas. Manages user accounts and passwords. Assist Cyber Support Desk with user requests for assistance and provides advice and support to customers regarding hardware and software malfunctions or inadequacies. Performs testing, troubleshoots, and corrects problems relative to interoperability of system components such as hardware, software, and applications programs to include security and software patches. Identifies and resolves common problems, questions, or situations and provides support in a manner that minimizes interruptions to the customer’s ability to carry out business activities. Dispatches as needed to provide on-site customer support. Install, support, and maintain desktop computer operating systems, hardware, and software. Operatefied and unclassified Video Tele-Conference (VTC) suites. Act as the primary VTC scheduling POC for VTC operations on SIPR. Will plan, design, and evaluate VTC networks and recommend solutions to support, and maintain. Will have a solid understanding Video Conferencing protocol, Codecs, VTC equipment and knowledge of DISA GVS services for NIPR/SIPR/JWICS unclassified andfied conference services. Required to perform monthly preventative operational inspections on VTC systems.
Specific Duties:
- Provide Help Desk support for technical assistance, support of multiple software versions, incident processing
- Add, remove, or update user account information
- Set/reset user passwords
- Establish individual user accounts (including e-mail)
- Respond to user requests for assistance and provide advice and support to customers regarding hardware and software malfunctions or inadequacies
- Install, support, and maintain desktop computer operating systems, hardware, and software
- Diagnose software and hardware failures to resolution
- Perform hardware repair on identified server and client systems
- Identify and resolve common software and hardware problems, questions, or situations
- Maintain accountability for software programs assigned to organization
- Control current versions and new releases of applications and software
- Perform VTC operations, scheduling conference calls, coordinating with customers and distant end attendees
- Receive and respond to incoming calls, and/or e-mails regarding AV and VTC software/hardware problems
- VTC Operator will plan, design, and evaluate VTC networks and recommend solutions to support
- Deliver required audio-visual service levels according to customer policies and user requirements
- Provide analysis, diagnosis, and resolution of AV and VTC hardware problems and networks for the customer and recommend or implement corrective solutions
- Develop processes to effectively troubleshoot AV and VTC issues onsite and over the phone
- Ensure stability of teleconferencing & video conferencing equipment, by performing monthly Preventive Maintenance Inspections of conference equipment and other presentation equipment
- Document instances of VTC\AV equipment failure, repair, installation, and removal
Qualifications:
- Possess a valid, current TS/SCI clearance prior to start of work
- Have at least one year experience as system administrator
- Possess at least one of the following IT certifications: CCNA Security, CySA+, GICSP, GSEC, Security +CE, CND and SSCP
- Possess and maintain a valid driver’s license
Have knowledge with a minimum of one year experience in at least three of the following applications:
- Active Directory Users & Computers
- Directory Resource Administrator
- Account Management and Security Group Maintenance
- Windows Operating Systems
- SOCET GXP
- JMPS
- Geospatial Product Library (GPL)
- ARCGIS
- Incident Management System (i.e., Footprints, ServiceNow)
Have no less than one year experience in the following:
- Help Desk support for technical assistance, support of multiple software versions, incident processing.
- User Account Management (i.e., password resets, update user account information, etc.)
- Install, support, and maintain desktop computer operating systems, hardware, and software
- Diagnose software and hardware failures to resolution
- Respond to user requests for assistance and provide advice and support to customers regarding hardware and software malfunctions or inadequacies
- Perform hardware repair on identified server and client systems
- Deliver required audio-visual service levels according to customer policies and user requirements
Summit Technologies, Inc. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Position descriptions serve as a guideline and may not be construed as a guarantee of employment. Summit Technologies, Inc. is an at-will organization.
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