The Systems Engineer Admin reports to the Senior Director of Infrastructure and Security. The Systems Engineer is responsible for analyzing, designing, installing, configuring and maintaining the server infrastructure, application components and services for the University. The Systems Engineer ensures reliable operation of networked systems and services in order to provide maximum performance and availability for students, faculty, and staff. This is a full-time hybrid role with a minimum of two required days at Excelsior's home office of 7 Columbia Circle, Albany, NY, with the remainder of the days worked from home.

Duties and Responsibilities:

• Install, configure, and maintain the University’s Windows server environments, including associated network and storage components.
• Assist other team members with the University’s VMware and Azure virtual system environments.
• Administer the University’s Active Directory environment.
• Administer the University’s Office 365 tenant space, including Teams and OneDrive; administer the University’s Exchange Online environment, including mobile device support and mail flow.
• Provide additional support by collaborating with the Help Desk and Technical Support teams.
• Assist the Desktop Engineer regarding the creation of Active Directory Group Policies, DHCP, DNS, and enterprise printing.
• Assist the Telecommunications Engineer regarding the integration of the University’s phone system with Windows/Office365/Active Directory.
• Provide lead project management for system engineering initiatives; this includes establishing time estimates, costs, and stakeholder involvement.
• Provide system management to ensure high system security, availability, reliability, and optimal operation of both internal and hosted services.
• Provide constant monitoring of systems; proactively respond to and correct problems related to systems hardware and software as needed.
• Assist in the installation, configuration, and maintenance of University’s student virtual lab environments.
• Assist in maintaining and enhancing disaster-recovery strategies for systems.
• Support the transition of networking services to a hybrid cloud computing environment by developing cloud suitability assessments and annual cloud computing plans for networked services.
• Assist in the monitoring and deployment of onsite security systems and phone systems.
• Design innovative and practical public and private cloud-based solutions working with IT management and other technical teams.
• Report to management regarding system metrics, future plans, usage, limitations, performance, security and annual budget forecasting.
• Search literature on an outgoing basis for information on the latest developments and systems technology.
• Attend conferences and training courses as needed.
• On-call requiring the following equipment

Qualifications:

• B.S. in Computer Science or related degree,
• five years’ experience installing and supporting network systems, applications and components or an equivalent combination of education/experience that provides the required skills, knowledge, and abilities.

Preferred knowledge with implementing, configuring and maintaining the following components:

Active Directory
Windows Server OS
Office 365
Azure and/or Amazon cloud systems
VMware
PowerShell

• Industry certifications preferred.
• Strong interpersonal skills with a desire to work in a team environment
• Excellent organizational and decision-making skills. Ability to manage multiple priorities and meet deadlines while providing quality customer service and products.
• Flexibility to work outside normal business hours when required; requires 24x7 support when needed.
• Demonstrated ability to learn new technology.
• Excellent written and oral communication skills.

Education

• Bachelors or better in Computer Science or related field