Team Lead

Who we are:

Binbox Inc. is an innovative technology company that is revolutionizing short-term storage solutions for people on the go. Any customer using their cellphone and our Binbox app (iOS and Android) can locate, rent a locker space, and store their items safely and securely for the duration of their event. Most importantly, our mission is a friendly and seamless customer experience. Binbox is growing fast and is emerging in multiple markets, including office spaces, sports venues, and arenas.

What will you be doing:

• Handle multiple customers at one time while ensuring our product is up to standard for each event.
• Set-up and tear down of rental space to include moving lockers, covering and uncovering lockers (tarps), setting up 10x10-10x20 tents, tables and chairs.
• Visually inspect and test machinery to detect malfunctions. Communicate equipment problems to the product manager as needed.
• Perform maintenance such as changing batteries,adjusting locker doors and adjusting locks.
• Helping customers navigate to the locker area creating traffic flow for ease of entering and exiting the space
• Provide positive, proactive support to customers who are scanning the QR codes and downloading the Binbox app and completing rental transactions.
• Hire, train and lead a team in product maintenance, customer service and bag check surge procedures depending on the event.
• Ensure nightly reports and logs are up to date before closing out the event.

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  Must be able to work afternoons, evenings and weekends and 90% of the venue event schedule

Who you are:

• Ability to test, troubleshoot and use tools to repair product and train others
• Proactive and positive customer-facing skills.
• Technical familiarity with downloading iOS and Android app technology in order to problem-solve and assist customers with rental transactions and train others
• At least 18 years old.
• Flexibility to remain onsite outdoors until event responsibilities are concluded, some events may run longer than scheduled.
• Ability to lift 50 pounds on your own and walk and stand for extended periods of time.

Preferred Experience:

• Previous maintenance experience
• Previous customer service experience
• Leadership and team lead experience