You.

You bring your body, mind, heart and spirit to your work as an End User Analyst.

You know how to move fast. You know how to stay organized. You know how to have fun.

You’re equally comfortable with data center operations, end user support, and technical project management.

You’re great at what you do, but you want to be part of something even greater. Because you believe that while individuals can be strong, the right team is invincible.

Us.

System Services is our Corporate Headquarters in Broomfield, Colorado and is located within the Oracle campus. SCL Health is a faith-based, nonprofit healthcare organization dedicated to improving the well-being of the people we serve.

Benefits are one of the ways we encourage health for you and your family. Our generous package includes medical, dental and vision coverage. But health is more than a well-working body: it encompasses body, mind and social well-being. To that end, we’ve launched a Healthy Living program to address your holistic health. Healthy Living includes financial incentives, digital tools, tobacco cessation, classes, counseling and paid time off. We also offer financial wellness tools and retirement planning.

We.

Together we’ll align mission and careers, values and workplace. We’ll encourage joy and take pride in our integrity.

We’ll laugh at each other’s jokes (even the bad ones). We’ll hello and high five. We’ll celebrate milestones and acknowledge the value of spirituality in healing.

We’re proud of what we know, which includes how much there is to learn.

Your day.

As an End User Analyst you need to know how to:

• Monitor and handle troubleshooting of systems, dispatching to appropriate STSC resource if unable to correct issue. Troubleshoot PC and printer-based issues and at times utilizing remote software where appropriate. Adequately document resolution to issues in STSC ticketing software.
• Keep user base informed of systems changes (software/hardware upgrades, planned down times, system unavailability). Disseminate information to STSC and end user base when appropriate.
• Respond to voicemail, email and ticketing application messages according to priority schedule. Assist with writing problem-solving techniques to be put into STSC ticketing software database.
• Support new systems or new facets of existing systems, and keep abreast of technology changes.
• Participate as the primary agent in the setup and implementation of desktop systems including hardware and software installation, network connectivity, VOIP and analog phone sets/systems installation, and backup systems.
• Work and assist in all areas of STSC when needed.
• Maintain and update policies and procedures for areas of responsibility.
• Update support staff regularly on the status of projects, trouble tickets and system changes.
• Perform routine data and system backups for primary information systems. Check all system backup logs for errors and to verify error free backups.
• Participate and support an on-call schedule, based on department needs.

Your experience.

We hire people, not resumes. But we also expect excellence, which is why we require:

• High School diploma or equivalent, required
• Postsecondary degree or technical certificate in a technology or computer-related field, preferred
• Less than one (1) year of experience in healthcare, technology, or related field, required
• Demonstrated proficiency in microcomputer software including: Windows and Microsoft Office Products, required
• Demonstrated proficiency in computer hardware maintenance and troubleshooting, required
• Ability to work rotating shifts and prolonged shifts up to 12 hours, required
• Strong research, organizational and analytical skills as well as the ability to teach users, required
• Ability to solve complex, multi-disciplinary problems in a graceful and sensitive manner, required
• Ability to successfully function in a fast paced, service oriented environment, required

Your next move.

Now that you know more about being an End User Analyst on our team we hope you’ll join us. At SCL Health you’ll reaffirm every day how much you love this work, and why you were called to it in the first place.