Job description
Overview
The Space Needle is looking for a Technology Product Manager to join their technology team. As a PM, you will be responsible for working on the roadmap, integration, design, selection, and implementation of technologies that make up the Space Needle’s proprietary ticketing platform.
Space Needle’s ticket platform spans multiple channels: web, kiosk, box office, etc. With annual ticket volumes well over 2M tickets annually, this platform is the primary driver of success of the business.
Responsibilities
- Create the best customer experience. From guiding guests to find the right ticket combo to providing discounted tickets, be able to design and develop a platform that services a wide range of needs with the most optimal flow.
- Own the product roadmap. Be able to communicate both the business and technical rationale behind your design decisions. Build a platform this year that will serve the organization for years to come.
- Be responsible for roadmap investment. Be able to translate the technical design into an investment roadmap and a business case for each initiative. Make the tough decisions necessary to keep the investment grounded.
- Own the architecture and integration of systems. Be responsible for the development and maintenance of the ticketing technology architecture and integration. Identify and manage risks and communicate integration requirements to development partners.
- Document designs and specify as needed. Mock up concepts, write functional specs, write copy and do whatever it takes to express your ideas internally and to third parties.
- Monitor and resolve recurring issues. Serve as the last tier of support for the internal ticketing support. Troubleshoot escalated issues and write support procedures if needed. Permanently resolve recurring issues through the platform roadmap, writing scripts, or documentation.
Experience
We are looking for someone with a strong technical background and passionate about not only meeting but exceeding our business customer’s expectations.
- You have 2+ years experience as a Product Manager for a technology company (any technology stack)
- You have experience with application deployments to AWS, Rackspace, Azure or Google Cloud
- You should have experience shipping/implementing software products in a fast-paced environment
- You should have experience with the Software Development Life Cycle and iterative methodologies like SCRUM, Kanban, or Lean
- You have experience working and managing technology vendor relationships
- You are a person who thrives in a fast environment with a heavy dose of ambiguity
- You are hands on, passionate, and collaborative
- You have experience writing code - for fun, college, or work - is a plus
Full time, Salaried position
Salary Range: $70,000 - $85,000 DOE + Bonus up to 10%
Benefits include:
- Medical, Dental, Vision, Life, Long Term Disability
- 401k plan, we will match 50% of the first 6% you contribute, equivalent to 3% of your wages
- Deferred compensation into 401(k) account at company Shareholder discretion. Eligible to begin participating after one year of service with an annual plan entry date of October 1st.
- Paid Personal Days (14 per year)
- Paid Time Off of 14 days / year
- Tuition reimbursement of 50%, up to $2500 / year
- New child family leave up to 4 weeks while on approved FLMA and enrolled in company sponsored medical plan
- 50% discount for many purchases at the Space Needle (Retail, Food and Beverage, not applied towards alcohol purchases)
- Charitable Contributions / Matching Gift, up to $200 year
- Paid parking or up to $250 / month towards an orca card
The Space Needle symbolizes the innovative and forward-thinking spirit of Seattle. Our Team Members reflect our inclusive city, diverse country, and multicultural world. As an equal opportunity employer, we make all employment decisions without regard to race, color, religion, age, sex, national origin, marital status, sexual orientation, gender identity, the presence of any sensory, physical, or mental disability, military status, political ideology, genetic information, or any other status protected by local, state, or federal law. All Team Members and potential Team Members who apply for an opening will be considered without regard to these factors. We carefully screen applicants based on qualifications such as their training, education, skills, aptitude, experience, and previous work record.
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