Job description

Tech Support Representative
Full Job Description

As a Tech Support Represenative, you play a vital role in the company’s daily operation. We are seeking a friendly, responsible, patient, and energetic customer service representative.

ESSENTIAL JOB FUNCTIONS:

• Assist customers with basic technical or product issues (such as password resets, Android app setup, etc) in a friendly and enthusiastic manner
• Assist customers with system setup and product configuration via phone & emailing guides
• Ensure that long term customer relationships are protected by providing value-added services
• Refer customer concerns about billing practices and charges for services rendered to the appropriate department for investigation and resolution
• Maintain professional and technical knowledge by attending manufacturer training, conferences, etc., as assigned by the supervisor
• Record customer support cases and maintain records, reports, and suggestions for better operation and product improvement.
• Support sales team in a timely manner, provide updated information to Sales
• Disclose and update the Project Manager of any new notes, details, or situations regarding a registered Project when a customer asks.
• Assist with the completion of all in-house assembly/test/checkout tasks, as required
• Help to resolve potential problems before they can have a negative impact on the customer and the company
• Seek guidance and direction as necessary for the performance of duties

QUALIFICATIONS AND SKILLS

• Experience in ticketing systems
• Excellent verbal and written communication skills
• Multitasking
• Friendly and confident
• Positive and energetic

Job Type: Full-time

Pay: $35,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• Health insurance
• Paid time off

Schedule:

• Monday to Friday

Application Question(s):

• What's your Desired Pay for this position?

Experience:

• Customer service: 1 year (Preferred)
• Help desk: 1 year (Preferred)
• Ticketing systems: 1 year (Preferred)

Work Location: One location

Job Type: Full-time

Pay: $35,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay
• Commission pay

COVID-19 considerations:
All staffs are required to follow the safety guidelines by the CDC to prevent the spread of the disease.

Education:

• High school or equivalent (Preferred)

Experience:

• Customer support: 1 year (Preferred)
• Windows: 1 year (Preferred)
• iOS: 1 year (Preferred)

Work Location: One location

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