Job description

Title: Technical writer

Duration: 3 Months

Location: Remote

Job Description:

Works closely with various departments to develop high-quality, professional documentation for various audiences across multiple lines of business (e.g., Medicaid, Medicare, Commercial, and Specialty). Provides superior customer service and products in a timely and collaborative manner within a fast-paced work environment.

Analyzes requests to determine the scope, audience, and priority. Collaborates with internal customers (e.g., account managers, project managers, trainers, clinical staff, and subject matter experts) to write, copyedit, format, brand, and post documentation for staff and, if applicable, external clients. Supports Project Management in writing, copyediting, and formatting documentation for new client implementations. Supports operational documentation that includes, but is not limited to, job aids and user manuals, clinical drug information, reference material for call center agents and pharmacists, newsletter articles, and forms. Ensures that the documentation repository is updated with new and revised documents and posted, when necessary, to intranet site. Maintains records of all requests and approvals for tracking purposes. May work with a variety of learning technologies and development tools and/or coordinate with trainers to design and develop eLearning modules. Other duties as assigned.

Job Type: Contract

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• LMS - Learning Management System: 4 years (Required)
• E-Learning: 3 years (Required)

Work Location: Remote

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