Telephone System Administrator Avaya/Verizon/CISCO
Job description
Work is performed onsite
- Facilitate meetings with call center supervisors and agents.
- Create training and faciliate the customer service cell center
- Change phone configurations and routing patterns
- Assist Director and Manager research and implement best practices to achieve improved results. Provide reporting and performance advice and guidance to call center management.
- Compile and maintain call answer data lead efforts to help achieve internal and external performance targets and service level requirements.
- Assist / lead creation of call center agent knowledge base and training portal
- Coordinate technical projects
Qualifications
Technical Knowledge/Skill:
Requires , analytical, problem solving, and communication skills. Experience with and a demonstrated expertise with Excel is required. Requires experience with database management and Avaya Call Management System
Education:
A College Degree is required.
Experience:
Five (5) plus years of Call center or IT experience with an emphasis on training methods and/or workforce planning experience.
Experience with call center reporting technologies is desired.
Please submit a resume with your application.
Vaccination Information:
Our client requires all new employees to be fully vaccinated for COVID-19 by their first day of employment.
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