Job description
Overview:
InComm is headquartered in Atlanta, GA with a presence in over 30 countries, an organization of approximately 3,000 employees, several hundred international technical patents, and a network that includes over 600,000 points of retail distribution. With innovation as our number 1 company value, our speed to market for new products and services is accelerating rapidly and quickly positioning InComm as a global leader in fintech innovation. Learn more at www.incomm.com or connect with us on Twitter, Facebook, LinkedIn, or Our Blog.
Inside InComm from InComm on Vimeo. About This Opportunity:
Why InComm:
Responsibilities:
Marginal duties
Qualifications:
Experience
Skills
Availability
Professionalism
InComm Puerto Rico Inc.. is an Equal Opportunity Employer and does not discriminate based on sex, age, nationality, race, color, marital status, social conditions, veteran, physical or mental handicap, political or religious beliefs. The information herein has been designed to provide the general work nature and the physical effort and environment conditions that usually prevails en the specific classification. It does not pretend to be an exhaustive inventory of all the duties, tasks and responsibilities required to the employee.
Leveraging deep integrations into retailers’ point-of-sale systems, InComm is revolutionizing the commerce experience through innovative payments technology. InComm leverages end to end solutions to bring branded activatable products to retailers both in store and digitally. Our process includes everything from card printing, inventory management and forecast analytics, to the development and integration of activation technology in point of sale machines world-wide. From there we leverage our backend platform as a service technology to drive product activation to the tune of several thousand card activations every second. Whether those consumers are activating prepaid products, paying bills, enjoying real-time discounts through a membership card, purchasing digital goods in-store or adding funds to an online account, InComm is there to provide unique gift-gifting opportunities, cater to on-the-go shoppers, deliver added value through loyalty programs and serve cash-based consumers.
InComm is headquartered in Atlanta, GA with a presence in over 30 countries, an organization of approximately 3,000 employees, several hundred international technical patents, and a network that includes over 600,000 points of retail distribution. With innovation as our number 1 company value, our speed to market for new products and services is accelerating rapidly and quickly positioning InComm as a global leader in fintech innovation. Learn more at www.incomm.com or connect with us on Twitter, Facebook, LinkedIn, or Our Blog.
Inside InComm from InComm on Vimeo.
Here at InComm Payments we are looking for a Technical Support Representative. Under the general supervision of the Technical Support Manager, the Technical Support Representative is responsible for overseeing all aspects of terminal setup, day to day technical situations, systems and products troubleshooting; also assist the IT Specialist on special projects.
Why InComm:
- Great benefits and 401K plan.
- Training opportunities, career path and growth opportunities.
- An opportunity to work with the world’s leading retailers and brands.
- An amazing office culture that includes collaboration and fun!
Responsibilities:
Essential duties and responsibilities
Perform daily terminal setups for new merchant additions.- First point of contact for Customer Service support to the PR team.
- First Level for Merchants’ calls
- Assist on the Terminal inventory management.
- Terminal & POSA Cards Warehousing assistance.
- Assist on the Tracking of repairs to terminals, maintaining transit control.
- Manages the full process of claims and damaged cards
- Assist to meetings related to the completion of the established objectives.
- Provides support as a liaison between the end users, the retailers and the carriers.
- Represents its supervisor in any activity as requested by the supervisor.
- Prepares presentations and reports requested by its supervisor.
- Maintains confidentiality of all InComm information. It is required that the confidentiality of customer and company information be maintained. Any breach of customer or company information will not be tolerated.
Marginal duties
- Perform other duties related to the essential duties of the position.
Qualifications:
Experience
Demonstrated experience in technical repairs and knowledge of basic IT support duties
Skills
Customer Service oriented- Computer skills: working knowledge of Microsoft Windows, Excel and Word
- Excellent communication skills – complete oral and written understanding of the Spanish and English language.
Availability
- Available to travel outside or Puerto Rico for training purposes or to attend any official activity.
- Available to work extended hours, weekends and holidays.
- Schedule is Monday to Friday 8:00am to 5:00pm
Professionalism
- Maintains a high level of professionalism at all times in the work environment. This includes but is not limited to personal attire and daily interaction with customers, co-workers, management and other business contacts.
InComm Puerto Rico Inc.. is an Equal Opportunity Employer and does not discriminate based on sex, age, nationality, race, color, marital status, social conditions, veteran, physical or mental handicap, political or religious beliefs. The information herein has been designed to provide the general work nature and the physical effort and environment conditions that usually prevails en the specific classification. It does not pretend to be an exhaustive inventory of all the duties, tasks and responsibilities required to the employee.
This position is eligible for the Employee Referral Bonus Program- Tier 1
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