Job description
Please see Special Instructions for more details.
Please NOTE: All applications must contain complete job histories, which include job title, dates of employment (month/year), name of employer, supervisors name and phone numbers and a description of duties performed. If this information is not submitted, your application may be considered incomplete. Applications with “See attached” or “See resume” will not be accepted in lieu of a complete application. Omission of data can be the basis for disqualification; you may state “unknown” for any incomplete fields. A scanned copy of unofficial transcript(s) must be attached to the online application.
Position Details
Position Information
Posting Number
AS292P
Position Title
Theatre Box Office Manager
Contract Length
N/A
Class Summary
Serve as primary public contact for COM Theatre events. Manage all clerical duties, patron services, and marketing for COM Theatre including communications, financial accounting, mailings, programs, promotional materials, reporting, reservations, sales, seating, and subscriptions.
Candidates Eligible to Apply
Internal/External
Position Type
Non-Exempt Staff
Employment Status
Full Time
Position Funding Type
Regular
Posting Detail Information
Minimum Education/Training/Experience
High School Diploma or GED; experience working in a box office, clerical, or customer service environment.
Preferred Education/Training/Experience
Associate degree or higher; two or more years working in a box office; experience with reservation and ticketing software; evidence of positive customer relations.
Minimum Knowledge & Skills
Proficient in Outlook, Word, basic financial and attendance reporting; skilled in writing and editing in English. Able to respond efficiently and pleasantly in a fast-paced environment.
Preferred Knowledge & Skills
Skills in cash handling, creating marketing materials, editing/layout; knowledge of theatre terminology and performance protocols; ease with brochure and program formatting. Willingness to represent COM Theatre always in a positive manner to the public.
Licensing/Certification Requirements
None
Job Duties
1) Manage all seating and ticket sales including season tickets, group sales, ticket exchanges, comp tickets, at-door sales, on-line reservations, and phone sales. Tickets are on sale year-round.
2) Input all reservations into our ticketing software and print tickets and receipts.
3) During all performances run the Box Office for at-door sales and reservation pickups, act as House Manager, manage intermission, and run nightly performance reports.
4) Handle all incoming calls and respond promptly to phone messages, on-line ticket requests for help, and emails.
5) Financial: Manage daily deposit transmittals for cash/checks and take to cashier in Business Office. Manage daily income report and receipts for reconciliation. Manage weekly credit card transactions from STRIPE and send reports to Controller. Maintain accounting records of deposits and verify deposits using Colleague. Responsible for compliance with COM policies and procedures and compliance with auditor for money handling procedures. Take proper steps to keep all confidential credit card information safe.
6) Manage and keep items needed for archival purposes: programs, Front Row newsletter, cast contact sheets, season brochure and season mailing information.
7) Manage and maintain records for all shows and season ticket sales.
8) Keep voice message up to date with each new show information.
9) Submit web requests throughout the year to keep website updated: request to change each show for on-line ticket sales, update season information and any other instances where the website needs to be updated when changes are made.
10) Change out signage in Theatre Lobby for each show.
11) Produce and proof program for each show; submit to COM Theatre Artistic Director and Fine Arts Department Chair for additional proofing.
12) Maintain and keep mailing lists up to date: season subscribers, brochure, and
Front Row newsletter.
13) Coordinate season brochure information and mailing.
14) Manage Marketing requests for season ticket mailing: coupons, open pass, season ticket envelope, season invoice envelopes & postage paid envelopes and request for lobby posters.
15) Coordinate and Print season renewal invoice cover letter.
16) Generate season renewal invoices for mailing.
17) Prepare season ticket packages for mailing.
18) Responsible for proposed season dates, season work calendar and monthly calendar of performances.
19) Manage donations to organizations’ requests for fundraiser items.
20) Manage and coordinate with COM Foundation incoming season subscriber donations: donations via check are taken to COM Foundation which includes a list of donor names, addresses, phone numbers, email addresses and donation amount. Credit card donations are input online on the COM Foundation website.
21) Process monthly invoices for ticketing software for payment.
22) Order supplies as needed for the Box Office, such as reservation envelopes, ticket stock as needed.
23) Keep up with ticketing software enhancements and updates.
24) Create sign-up sheets for each show on the season for ushering – tracking of theatre majors and their ushering responsibilities. Track and maintain list of Theatre majors / Theatre students who attend as DRAM course requirements.
25) Manage refreshments: includes setting up coffee bar before each performance (making reg/decaf and hot water for tea/cider/hot chocolate), cleaning up coffee bar after intermission which includes record keeping of coffee donations, washing coffee & pump pots, and locking up supplies, shopping for supplies, and deposit of coffee donations to Mark Adams Fund.
26) Contact all patrons when a performance or show is cancelled.
27) Keep season subscribers informed via emails about shows.
28) Survey season subscribers about potential changes to get their input; compile results into documents with summaries.
29) Work with COM Theatre Artistic Director for promotional and marketing ideas for upcoming productions.
30) Promote and Manage PR for current productions on Mainstage on the COM Theatre Facebook page.
31) Seek out, package, and promote special group rates and targeted group audiences per each production on the Mainstage.
32) Set up each season in VBO ticketing software which includes setting up all performances, ticket pricing, times, sale date range, season packages (reserved seating & open pass for 5-show & 4-show season), graphics, and show descriptions.
33) Train and supervise Box Office Assistant; meet and work with COM Theatre Volunteers.
34) Due to the location, be helpful to campus community members and visitors who need directions or information about Fine Arts and other campus areas. Be aware of Fine Arts contacts for recruitment purposes. Maintain awareness of current Art Gallery shows and promote for pre-show and intermission.
34) Due to the location, be helpful to campus community members and visitors who need directions or information about Fine Arts and other campus areas. Be aware of Fine Arts contacts for recruitment purposes. Maintain awareness of current Art Gallery shows and promote for pre-show and intermission.
35) Perform other duties as appropriate to position.
Physical Requirements
Work is performed in a typical interior/office work environment.
Standing and/or using stairs in the Theatre is required for at least 30 minutes prior to show time.
Minimum Salary Range
$43,437
Mid Point Salary Range
.
Maximum Salary Range
$54,297
Posting Open Date
01/03/2023
Posting Close Date
Posting Will Be Open Until Filled
Yes
Special Instructions to Applicant
Please NOTE: All applications must contain complete job histories, which include job title, dates of employment (month/year), name of employer, supervisors name and phone numbers and a description of duties performed. If this information is not submitted, your application may be considered incomplete. Applications with “See attached” or “See resume” will not be accepted in lieu of a complete application. Omission of data can be the basis for disqualification; you may state “unknown” for any incomplete fields. A scanned copy of unofficial transcript(s) must be attached to the online application.
EEO Statement
College of the Mainland is an affirmative action/equal opportunity institution and does not discriminate on the basis of race, color, sex, age, national origin, religion, disability or veteran status.
College of the Mainland does not discriminate on the basis of disability in the recruitment and admission of students, the recruitment and employment of faculty and staff, and the operation of its programs and activities, as specified by federal laws and regulations within Section 504 of the Rehabilitation Act of 1973 and the Americans with Disabilities Act of 1990 and 1992.
Quick Link to Share for Direct Access to Posting
https://jobs.com.edu/postings/3110
Supplemental Questions
Required fields are indicated with an asterisk (*).
Documents Needed to Apply
Required Documents
- Resume
- Transcripts (1 of 3)
- Cover Letter
- Letter of Recommendation
- Curriculum Vitae
- Media File
- Additional Transcripts (2 of 3)
- Additional Transcripts (3 of 3)
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