Ticket Administration Associate

Full Time
New York, NY 10001
Posted
Job description
Responsibilities:
The Hudson Yards Experiences team is looking for a dynamic, energetic team member who is eager to work with the sales team and our business-to-business ticketing partnerships by invoicing, reconciling, managing distribution systems, and reporting on partnerships. This role is part of the overall Sales team, responsible for driving ticket sales for our Hudson Yards attractions, Edge and City Climb. This role will be focused on reconciliation of our pass partners, including invoicing and reporting, in addition to the onboarding, invoicing, and reporting responsibilities for our reseller partners. These tasks include daily tracking of admissions, updates within our ticketing system (Gateway/Galaxy), and consistent reporting and analysis. This role will also be responsible to reconcile and apply payments across our partners. As well, you will focus on updating our partners through Galaxy Connect and Group Sales on the Web. To be successful in this role, you should have an organized, detail-focused mindset.

  • Monthly invoicing for our partners and providing bespoke reporting by partner
  • Reconciling monthly payments and order reports from partners
  • Reconcile partner usage daily, weekly, and monthly including reviewing orders, reports, and partner portals
  • Add and update profiles through Galaxy Connect and Group Sales on the Web to manage partner distribution
  • Reports scan errors to partners and examines causes
  • Weekly and Monthly reporting internally and externally
  • Coordinates between our IT team and Pass teams for any Configuration or Activation work in Galaxy
  • Provides notices to partners for updates or changes
  • Manages partner exchanges, refunds, and cancelations
  • Manages partner affiliate sales and reconciliations
Qualifications:
  • Exceptional attention to detail
  • Ability to see patterns and errors within data
  • Excellent verbal and written communication skills for internal and external partners
  • Proficiency in Microsoft Office, especially Excel
  • Ability to multitask
  • Knowledge of Gateway’s Galaxy Ticketing System is a plus, experience with Power BI is a plus
Benefits:
  • Work on challenging and engaging partnerships
  • Collaborate with experienced sales professionals internally and externally
  • Competitive pay and benefits
Compensation:
  • $60,000 - $70,000/Year

Please note that Related has adopted a COVID-19 vaccination policy to safeguard the health and well-being of our employees. As a condition of employment, Related employees are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law.
Overview:

Hudson Yards has become the cultural center of Manhattan’s New West Side. A template for the future of cities, this new neighborhood has not only changed the way New York looks to the world, but the way the world sees New York. Be a part in shaping one of a kind experiences at New York’s newest neighborhood by joining our team at Vessel and Edge. We are looking for individuals passionate about unforgettable experiences in the world of thrill and design.

  • Vessel is a new kind of public landmark. Engaging and interactive, the centerpiece of the Public Square and Gardens is meant to be climbed and explored with others.
  • Edge is the highest outdoor sky deck in the Western Hemisphere, with a one-of-a-kind design. It’s suspended in mid-air, giving guests the feeling of floating in the sky with 360 degree views they can’t get anywhere else.

We offer flexible work schedules, competitive compensation and benefits, opportunities for growth and development and the ability to create entertainment experiences that move and engage people to see New York in a whole new way.


Related is an Equal Opportunity Employer

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