Reporting to the Ticket Office and Showroom Assistant Manager, the Ticket Office and Showroom Supervisor will be required to:

• Assist with managing the Ticketing Office operations for the resort.
  • Serve as expert in troubleshooting all ticketing software and hardware issues.
  • Ensure that daily sales and front of house reports are created and distributed as required.
  • Process executive, promoter, marketing and artist ticket orders as requested by the various entities.
  • Provide all reports necessary to settle shows nightly and at the end of a run.
• Assist with overseeing the day-to-day operations of the Ticket Office.
• Assist with managing the Ticket Office staff. Assist with training new employees.
• Assist when needed, with overseeing the department schedules and payroll for Ticket Office Staff.
• Provide excellent customer service to guests, internal and external partners.
• Assist when needed with handling guest issues.
• Develop and maintain a safe working environment and safety procedures for staff.
• Maintain and enforce all company policies and procedures.
• Create a positive atmosphere for all staff.
• Perform all other duties as assigned.

Job Requirements

Job Experience / Education:

• Must have a high school diploma or equivalent.
• A minimum of two (2) years’ experience, preferably in a Las Vegas Ticket Office or Call Center

Knowledge, Skills and Abilities:

• Must have knowledge of a variety of ticketing systems with Archtics, Ticketmaster Host, and TM1 preferred.
• Must be able to supervise staff and perform under pressure.
• Must possess outstanding organizational skills, as well as excellent attention to detail.
• Must be able to manage, prioritize and complete multiple tasks in a timely manner.
• Must possess excellent problem-solving skills, strong organization skills and strong interpersonal skills.
• Must possess excellent written and verbal communication skills.
• Must have excellent phone etiquette.
• Must have strong computer skills and proficiency in Microsoft Office 365
• Must be able to work a flexible schedule (evenings, weekends, holidays).
• Must have the ability to work with individuals from different cultures and backgrounds.

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.