Summary
Under the leadership of Artistic Director, Diane Paulus, the American Repertory Theater (A.R.T.) is poised to extend its Box Office services to support the vision of the Artistic Director and our productions, while enhancing the cultural climate of the community, and creating a model for American theaters. With this new visibility and energy, the Ticket Services Representative will join a Patron System/Ticket Services Department that is designed to respond to the highest level of customer satisfaction.

Reporting to the Ticket Services Manager, the Ticket Services Representative is an important member of an evolving Patron System/Ticket Services Department for the A.R.T. The successful candidate will undertake a broad range of ticketing transactions and data cleaning responsibilities, which enable the box office to provide high-quality customer relations. This includes the timely processing of all ticketing transactions and maintenance of accurate constituent data on the theater’s Tessitura database, updating records as needed, and generally ensuring the accuracy of customer and transactional information.

Duties & Responsibilities:

• Engage in timely processing of all ticketing transactions and maintenance of accurate constituent data on the theater’s Tessitura database,
• Update records as needed
• Ensure the accuracy of customer and transactional information.
• Efficiently and effectively process single-ticket transactions, subscription orders, ticket exchanges, ticket donations, and other solicited donations.
• Assist patrons via phone, in person, via email, and online chat to complete transactions and answer questions;
• Work on projects as assigned by the Ticket Services Manager and the Head of Patron Services.
• Adhere to the theater’s policies and procedures;
• Work in a safe manner;
• Perform duties as workload necessitates;
• Maintain a positive and respectful attitude;
• Communicate regularly with supervisor about department issues;
• Demonstrate efficient time management and prioritizes workload;
• Demonstrate regular and consistent attendance and punctuality;
• Meets department productivity standards;
• Participates in theatre events as needed or required.

Key Responsibilities

• Sharing Ticket Services policies, procedures and seasonal information with the other representatives to promote Patron Services/Ticket Services consistency.
• Soliciting clarity of information from the management team when scenarios of conflicting or missing information present themselves to the representative staff.
• Being confident in fielding questions about the ART season on the phones for inbound calls and outbound calls.
• May also be responsible for Ticket Services opening and/or closing procedures.

Additional duties as assigned.

Basic Qualification:
Two years of experience in a box office environment using Tessitura or a similar CRM database.

Physical Requirements

• Can lift 35 pounds.

Additional Information: This position is subject to periodic unpaid leaves of absence based on the Production calendar. This position requires occasional overtime and the ability to work some early AM shifts, nights, weekends and over holidays. The Ticket Services Representative is deemed critical during the production run.
Work Schedule: 22 hours per week during office hours ( T – Sun: 11:45a – 7:45p) and additional required hours on a flexible schedule during periods of subscription on sale, the production season, special events, and rentals that require ticketing support.

A.R.T. is a leading force in American theater, producing groundbreaking work that is driven by risk-taking and passionate inquiry in Cambridge and beyond. Since 2008, Terrie and Bradley Bloom Artistic Director Diane Paulus has pursued A.R.T.’s mission to “expand the boundaries of theater” by programming transformative theatrical experiences, always including the audience as a central partner. A.R.T. is nationally and internationally recognized as a leader of artistic innovation. In recent years, productions that began at A.R.T. have won 19 Tony Awards, and numerous works developed by A.R.T. have been performed throughout the country and around the world.

As the professional theater on the campus of Harvard University, A.R.T. is committed to playing a central role in the cognitive life of the University, catalyzing discourse, interdisciplinary collaboration, and creative exchange among a wide range of academic departments, institutions, students, and faculty members. For more information, please visit our website at: https://americanrepertorytheater.org/

Commitment to Equity and Anti-Racism

A.R.T. is centering anti-racism as a core value, including in its policies, structure, programming, philanthropy, communications, pedagogy, and workplace culture. This journey will be sustained, ongoing, and foundational to the theater.

The A.R.T. strives to reflect and celebrate the diversity of Cambridge and Greater Boston, the Commonwealth of Massachusetts, the United States, and the world in its programming, artists, audience, boards, partners, and staff. The A.R.T. is committed to developing and producing work and creating environments that embrace the full breadth and beauty of our shared humanity. The A.R.T. unequivocally opposes any attempts to divide its community through acts of discrimination, omission, and violence. The A.R.T. is dedicated to making a welcoming and accessible space for people of any identity, background, or ability, including but not limited to: race, ethnicity, nationality or immigration status, gender identity/expression, sexual orientation, religion, age, physical/mental ability, appearance, socio-economic status, education level, and political viewpoint.

General Administration

USA - MA - Cambridge

403012 Staff Assistant I

-

Patron Systems/Ticket Services

Part-time

049

55 - Hvd Union Cler & Tech Workers

Credit, Criminal, Identity

Work Schedule: 22 hours per week during office hours ( T – Sun: 11:45a – 7:45p) and additional required hours on a flexible schedule during periods of subscription on sale, the production season, special events, and rentals that require ticketing support

Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.