Job description

Experienced System Engineer

We at Hill Country Tech Guys, are hiring a System Engineer who has experience with supporting a wide variety of infrastructures and can serve on our Escalated Team for issues escalated from our Help Desk Team. Their experience should include supporting hardware, software, server and network related problems.

Hill Country Tech Guys provides Commercial Outsourced IT Support for a variety of industries. Our motto is Security today, Growth Tomorrow for our employees, our company, and our partners. Our partners rely on our support to provide reliability within their IT infrastructure, so that they can focus on their growth. Our engineers need to embody these ideals. They must have a passion for both creating stabile, secure, and reliable infrastructures and support, and always looking for areas for growth, for themselves, and for our company.

Experience:

3+ years of experience in IT

Preference given for experience in outsourced IT support (MSP company)

Please note for specific experience in Connectwise (or other ticketing system), ITGlue (or other documentation system), RMM tools

Education Requirements:

High school diploma or equivalent required. Please note any additional education, equivalent job experience or certification in technology repair.

CompTIA Net +

Applicant should expect an IT knowledge-based test. We believe knowledge can come from both school and experience, so we prefer to rely on current knowledge.

Requirements:

• Due to certain State Licensing, applicant must be able to pass State of Texas background check (meaning no Class B Misdemeanor or more severe, for minimum of 5 years)

Technical Skills

• Microsoft Desktop Products: WIN 8/10, Server 2012-2016, Server 2019
• VMWare
• VSS
• Windows Server Products
• Remote management of PC’s
• Monitoring and ticketing software
• PC hardware (laptops and desktops), printers, scanners, computer peripherals
• General knowledge of VOIP technologies
• Understanding of computer network systems and related components
• Domain setup and maintenance
• Active Directory
• Office 365
• SQL
• DNS
• Business software applications:
• Microsoft Office Suite

• Common Internet Browsers

Additional skills:

• Is super curious and loves to learn and grow both personally and professionally
• Works well in Team environment
• Proactively seeks to solve puzzles and find solutions
• Has outstanding communication skills
• Excellent organizational and analytical skills
• Strong interest, desire to learn, and willingness to take direction, specifically as it relates to Information Technology, Internet and Computer Network Systems
• Flexibility and reliability in a work environment
• Ability to lift and carry up to 50 lbs
• Has a desire to see things through to completion
• Thrives in a fast-paced environment with the love of multi-tasking.

REPORTS TO:

· This position reports to the Support Service Manager

JOB RESPONSIBILITIES:

• Install, configure and upgrade computer networks, hardware, peripherals and software.
• Diagnose, repair and maintain networks, hardware, peripherals and software systems.
• Work with and help coordinate service with outside vendors.
• Maintain accurate and thorough entries of repair/maintenance work into the ticketing system.
• Perform preventative maintenance on client equipment.
• Communicate with customers to assist in resolving IT needs
• Coordinate with other staff for the purpose of completing tickets efficiently.
• Maintain and assist development of internal standards, documentation, and policies to improve support
• Perform other duties as assigned.

Related keywords: it support, information technology, microsoft, it, technical support engineer

Job Type: Full-time

Pay: $60,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Experience:

• MSP: 2 years (Preferred)

License/Certification:

• CompTIA Network+ (Preferred)

Work Location: Remote

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