Job description

ServiceChannel is the leading cloud-based service automation platform for facility management. We offer a single platform to source, procure, manage and pay for repair and maintenance services from commercial contractors. ServiceChannel is well established, but even after almost 20 years we still retain the spirit of a startup. We are primed for success, and we are currently on a high growth trajectory. We are committed to creating a great product for our customers and a great work environment for our employees to succeed professionally and personally.

ServiceChannel is looking for doers and builders to help refine and grow SC Managed (SCM), ServiceChannel’s “Facility Management as a Service” solution. As a member of the SC Managed team you’ll be a Generalist Trade Specialist, but also play different roles throughout the day - ranging from strategic to tactical to pitching in when the team needs all hands-on deck. This position is responsible for delivering experienced facilities support focused on retail, grocery/supermarket, fuel and restaurant clients. You are a great teammate who can wear multiple hats and come up with creative solutions to new problems.

Where you’ll make an impact:
Developing the SCM Solution: you’ll own provider and client outcomes through SCM Trade Specialist solution. Each person on the team will use ServiceChannel software tools, and detailed process flows that combine to deliver better quality faster at a lower cost for ServiceChannel Managed Clients

We’re looking for a motivated and curious individual that not only possess strong trade skills, knowledge and experience but also has experience in handling multiple work orders in a high paced environment. Well qualified candidates should also have in their background experience in customer support, service delivery or account management for a services business, as well as a strong ability to work cross functionally to support the needs of SC Managed Clients and Providers.

Key Responsibilities

Review all proposals submitted to ensure accuracy for our clients and adhere to proposal submission SLAs

Focus on labor hours, parts, material mark-up, etc. so our goal of most driven pricing for our clients is fulfilled

Strong attention to detail in comparing original repair request vs providers diagnosis and recommended scope of work for repair resolution to ensure the solution fits the need.

Work collaboratively and cross-functionally during RFPs to ensure all questions are answered clearly and accurately

Use trade knowledge and background to evaluate complicated work tasks for clients with multiple locations requiring service or projects

Review all work where the scope goes beyond normal repairs or established not to exceed (NTEs) and provide timely approvals

Ensure all of the information that’s needed for the technicians to do their work is captured in a clear and concrete way

Update and document work order information in a timely fashion throughout the work order’s lifecycle

Collaborate with internal teams during client meetings and presentations

Learn and apply the standard operating procedures as well as identifying ways to improve them
Required Skills & Experience

5+ years working in the following trades: Electrical, General Repairs, HVAC, Plumbing & Refrigeration ideally in a grocery, restaurant or retail setting.

An easygoing interpersonal style and ability to work and build relationships with a wide range of people

Strong verbal and written professional skills; ability to compile and present data, insights, and recommendations to different audiences, including executives

Ability to lead by influence and work effectively with cross-functional teams

Strong prioritization skills are required, with the ability to manage multiple projects and proposals

Experience within the Customer Service field

Highly detail oriented

Inventive, creative and solution-oriented demeanor in ambiguous situations

Nice to Haves

Experience with Facilities Management, ideally in a grocery, restaurant or retail setting

ServiceChannel Service Automation expertise

Fortive is a diversified industrial growth company comprised of global businesses that are recognized leaders in attractive markets. With more than $6 billion in annual revenues, Fortive’s well-known brands hold leading positions in field instrumentation, transportation, sensing, product realization, automation and specialty, and franchise distribution. Fortive is headquartered in Everett, Washington and employs a team of more than 24,000 research and development, manufacturing, sales, distribution, service and administrative employees in more than 40 countries around the world. Our team grows by tackling challenges that accelerate progress and further their careers. With a culture rooted in continuous improvement, the core of our company’s operating model is the Fortive Business System. For more information please visit: www.fortive.com.

#LI-Remote
ServiceChannel helps many of your favorite brands manage their brick-and-mortar facilities. Our customers are market leaders in the retail, restaurant, grocery, convenience store, fitness, banking, education, and health industries. The facilities and store operations teams at CVS, Trader Joe’s, Adidas, Louis Vuitton, and Chipotle, among 500 other brands in over 70+ countries, rely on ServiceChannel to deliver the best possible guest and employee experience. We are the leader in our space, and we continue to earn that position by innovating within data analytics, IOT, and machine learning through our market-leading software and services.

In 2021, ServiceChannel joined the Fortive group of leading technology companies, united by a common purpose to make the world stronger, safer, and more thoughtful. Fortive accelerates ServiceChannel’s growth through extraordinary business systems, cross-industry expertise, and employee development resources

We offer an excellent benefits package including medical, dental, vision, life and LTD insurance, HSA, and a 401(k) retirement plan. ServiceChannel’s commitment to the professional and personal success of our employees has landed us on Wealthfront’s Career-Launching Companies List for three years in a row.
We Are an Equal Opportunity Employer
Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should ask to speak with a Human Resources representative to request an accommodation.

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