Job description

AECOM is seeking a TMC Operator to be based in Atlanta, GA.

Transportation Management Center (TMC) Operators are responsible for using Advanced Traffic Management Systems (ATMS) software to monitor Department roadways and manage events/incidents; dispatching incident management personnel; answering and responding to calls from the public; and communicating, coordinating, and collaborating with other TMC staff, Department personnel, and partner agencies. The routine responsibilities of this position include, but are not limited to:

+ Utilization of the ATMS software to control and monitor various Intelligent Transportation Systems (ITS) devices, such as Closed-Circuit Television (CCTV) cameras, Dynamic Message Signs (DMS), and ramp meters

+ Monitor video images for the detection and verification of events such as incidents, debris, abandoned or disable vehicles, and hazardous or non-hazardous spills

+ Use ATMS software to log potential and confirmed incidents, and construction and maintenance lane closures

+ Monitor ATMS system-generated response plans and accept or manually override them as necessary

+ Dispatch and communicate with Highway Emergency Response Operators (HERO) incident management personnel via radio or phone using standard protocol

+ Dispatch HERO units to the locations of road hazards and incidents, providing clear and accurate directions to the location; and an accurate description of the hazard or incident as advised by citizens, public safety entities, or Department personnel, by means of two-way radio communication

+ Coordinate and collaborate with Regional Traffic Operations Program (RTOP) operators

+ Communicate with appropriate local agencies, authorities, and wrecker companies in the management and clearance of traffic incidents

+ Adhere to TM Operations Standard Operating Procedures (SOP), Standard Operating Guidelines (SOG), and Manuals

+ Answer phones to provide information or assistance to motorists, Department personnel, or other agencies on traffic and road condition; direct calls to designated personnel in Traffic Operations or take appropriate action

+ Monitor weather conditions for potential problems affecting traffic; make necessary communication and take appropriate action

+ Perform record keeping, logging of required information, equipment checks, data gathering, and updating of manuals and contact lists

+ Update items on the 511ga.org website and Interactive Voice Response (IVR) system as directed

+ Answer all non-duty hour calls for Department statewide maintenance assistance; make the necessary communication and dispatch necessary personnel

+ Perform all duties with the highest level of customer service meeting or exceeding the prescribed expectations and performance measures

+ Throughout the year complete one (1) one-week ride along with HERO as a refresher

+ Use radio, landline phone, and mobile phone to communicate with law enforcement, ambulance, fire department, or towing service to provide clear and accurate information regarding incidents and the response required

+ Use radio, landline phone, and mobile phone to communicate with Department personnel statewide, including Maintenance and Construction personnel, ATMS technicians, Traffic Operations management, Department management and Federal Highway Administration as appropriate, to provide clear and accurate information regarding incidents, traffic, road, maintenance and construction activity, and related weather conditions

+ Ensure that all radio communications are in compliance with Department and F.C.C. rules and regulations

+ Adhere to radio protocol and procedures; and use proper 10-codes

+ Contact appropriate supervisory personnel to advise them of inappropriate communications

+ Use clear communication to complete written records in clear well written English

+ Compose clear and concise sentences that include all pertinent

At AECOM, we’re delivering a better world.

We believe infrastructure creates opportunity for everyone. Whether it’s improving your commute, keeping the lights on, providing access to clean water or transforming skylines, our work helps people and communities thrive.

Our clients trust us to bring together the best people, ideas, technical expertise and digital solutions to our work in transportation, buildings, water, the environment and new energy. We’re one global team – 47,000 strong – driven by a common purpose to deliver a better world.

Minimum Requirements

+ High School Diploma

+ Must pass a state and federal criminal history/security background check

+ Must pass a pre-employment drug screen.

+ Must be able to remain in a stationary position for long periods of time monitoring Intelligent Transportation Systems such CCTV camera displays, meters, law enforcement radio broadcasts, answering/responding to calls and communicating to other staff or partner agencies.

+ Constantly operate a computer and other monitoring equipment

Preferred Qualifications

+ Geographic familiarity with regional freeway system and arterial roads

+ Have an introductory knowledge of and have the skill set to utilize and operate ATMS software and web-based applications

+ Have a customer service focused attitude

+ Effective oral and written communications skills for in-person, radio, and phone conversations

+ Ability to work calmly and accurately under intense pressure

+ Flexible schedule (relates to a 24/7/365 operation)

+ Works under direct supervision

+ Controlled, indoor environment

+ Heavy telephone, radio, and computer usage

+ Fast-paced, high-pressure environment

+ Experience in Call center, customer service , 911 Operator or dispatching preferred

+ Data Entry Skills

+ Knowledge of State Routes and Interstates throughout the State - preferred qualification.

Additional Information:
+ This position does not include sponsorship for United States work authorization.

+ This position does not include relocation benefit

What We Offer

We will give you the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed. You will help us foster a culture of equity, diversity and inclusion – a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients. We will encourage you to grow and develop your career with us through our technical and professional development programs and diverse career opportunities. We believe in leadership at all levels. No matter where you sit in the organization you can make a lasting impact on the projects you work on, the teams and committees you join and our business. We offer competitive pay and benefits, well-being programs to support you and your family, and the development resources you need to advance your career. When you join us, you will connect and collaborate with a global network of experts – planners, designers, engineers, scientists, consultants, program and construction managers – leading the change toward a more sustainable and equitable future. Join us and let’s get started. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.

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