UPS Capital Customer Service Representative
Job description
UPS Capital, a financial subsidiary of UPS, is currently seeking a Customer Service Representative for the Parcel Pro group. This position primarily provides customer service by answering high volume of incoming calls and assisting customers with customer accounts, services and questions. The ideal candidate will thrive in a fast-paced office environment and have strong technology, analytical, oral and written communication, problem solving and time management skills.
The Customer Service Representative will provide general administrative support for the office and sales management team. He/She will also provide excellent customer service to internal and external customers via phone and email.
Responsibilities and Duties
- Resolves customer support challenges in a time-critical environment using problem solving strategies
- Manages multiple administrative tasks in a fast-paced office with minimal supervision
- Analyzes customer problems and communicates solutions verbally and/or in writing timely
- Answers high volume of incoming calls professionally and quickly demonstrating appropriate telephone etiquette
Knowledge and Skills
- Demonstrates ability to solve problems quickly
- Maintains a professional demeanor at all times
- Demonstrates high level of attention to detail
- Possesses strong verbal and written communication skills
- Ability to perform routine analysis, document and present results
- Experience using Microsoft Office products (Excel, Word, PowerPoint and Access) or similar software
- Bachelor's Degree (or internationally comparable degree) - Preferred
- Customer Service experience - Preferred
- Clerical Support experience - Preferred
UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law
colinoncars.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, colinoncars.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, colinoncars.com is the ideal place to find your next job.