This position may be eligible for Hybrid Work, working remotely for up to two days per week after the initial 90 days of employment.

Hourly Rate: $22.95/hr. or higher, commensurate with experience and/or education

The User Support Specialist II provides day-to-day technical assistance to students, faculty, and staff related to the operations of computer software, hardware, and network issues, ensuring a high degree of customer satisfaction.

DUTIES

• Troubleshoots and evaluates technical problems
• Supports a variety of software applications
• Installs, maintains, and troubleshoots standard software applications and provides hardware support
• Evaluates and tests new software applications and hardware
• Provides support and training to employees
• Assists faculty and staff with various technologies
• Researches new and enhanced technologies
• Troubleshoots and resolves network identification passwords issues
• Mentors part-time staff in standard software applications and hardware support
• Installs and troubleshoots client applications

MARGINAL DUTIES

• Performs other duties as assigned

SUPERVISORY RESPONSIBILITIES

Direct Reports: None

Delegation of Work: N/A

Supervision Given: N/A

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge:

• Knowledge of a variety of software applications
• Knowledge of MDT and Bomgar

Skills:

• Good technical skills, including proficiency in MS Office and BMC Footprints
• Strong analytical, deductive reasoning, and problem-solving skills
• Excellent interpersonal and communication skills; good customer service skills

Abilities:

• Ability to learn new software
• Ability to train others
• Ability to work on multiple projects simultaneously
• Ability to test and evaluate new technologies
• Ability to effectively communicate with a wide range of individuals and constituencies in a diverse community

WORK LOCATION AND PHYSICAL DEMANDS

Primary Work Location: Works in an office environment

Physical Demands: Work is performed in a typical interior work environment that does not subject the employee to any unpleasant elements. The individual has discretion in relation to walking, standing, etc., and has minimal exposure to physical risks. Must have good spatial awareness and precise hand-eye coordination. May be required to move items of up to 25lbs. May be expected to carry and respond to cell phones all times. May be asked to respond to problems or provide service after hours.

EEO/AA

Required Education: Associate's degree in Information Technology or a related field. Experience may be substituted in lieu of education.

Required Experience: Minimum of two (2) years of related job experience

License/Certification: None required