Vendor Manager

CriticalRiver Inc. is a trusted technology consulting company for comprehensive consulting, implementation, and managed services across the globe. The company’s highly experienced consultants are experts at understanding client needs and delivering strategic solutions that leverage the latest technologies and industry best practices.

Job Description:

• Work with the DoorDash Vendor Success team to manage multiple sites’ performance within calibrated targets.
• Identify and report trends and opportunities for Vendors using data and onsite observation to improve quality and productivity
• Reinforce compliance with new launches, processes, and policies in conjunction with the DoorDash Quality Assurance team to identify and distinguish Vendor controllable from DoorDash training and content opportunities
• Work with Vendors to root cause and resolve Teammate and staff behavioral (policy/process) problems, technical issues with DoorDash, and third-party software
• Other projects assigned by management or as needed

Job Requirements

• You have a BA/BS degree in quantitative or business fields or an additional four years of work experience in quantitative or business areas.
• You have 3+ years of support operations experience managing support KPIs such as CSAT.
• You have driven operations excellence and quality improvements across multiple support sites.
• You are analytical and data-driven; with experience distilling large data sets to actionable insights - root cause analysis is your specialty.
• You know how to present complex information clearly and concisely with strong written, verbal, and visual communication skills.
• You are well-organized and attentive to detail with impeccable follow-up and follow-through capabilities.
• Comfortable in a fast-paced, constantly changing, team-oriented environment and able to manage multiple deadlines simultaneously
• Have an owner mentality, focused on quality, output-driven, proactive, and always pushing yourself to do better.

Salary: Competitive

Location: Remote in Costa Rica

Contact Information:

Andrey Leiva – Senior Technical Recruiter