Job description

Veterans Services Officer

Your application will not be accepted if you do not meet stated minimum requirements.

Nature of Work

This is responsible administrative and supervisory work providing assistance to veterans and their dependents to ensure they receive needed services and benefits obtained as a result of service in the armed forces. The incumbent must remain current on all laws and regulations pertaining to veteran’s benefits and be capable of advising and assisting veterans and their dependents on how to obtain needed services and benefits.
Activities associated with the position include interviewing veterans and their dependents to determine needed services, preparing formal claims, assisting with appeals, maintaining files and related documentation and acting as an advocate for veterans and/or their dependents when necessary. The position requires prior service in the armed forces, thorough knowledge of veterans’ benefits and services, supervisory experience and strong interpersonal, organizational and decision making skills. Job performance is evaluated by the County Mayor through review of the level of services provided to veterans and their dependents, knowledge of services and benefits available to veterans, interpersonal, organizational and decision making skills, ability to effectively supervise support staff and the efficiency of the veterans service office operations.

Illustrative Examples of Work

-Interviews and counsels veterans and their dependents about veterans’ benefits and services.
-Prepares formal claims and compiles supporting documentation to assist veterans and their dependents in obtaining needed services and/or benefits.
-Assists clients in locating needed documentation to pursue formal claims for services.
-Visits veterans and dependents in nursing homes, hospitals and private residences to determine if needed services are being provided.
-Files claims and/or appeals on behalf of veterans and/or their dependants.
-Maintains files of claims and supporting documentation for each veteran served.
-Follows up on claims once submitted and serves as an advocate for clients when necessary.
-Maintains contact with veteran support services including VA hospitals, nursing homes, colleges and universities, VFW, American Legion, Tennessee Department of Veteran’s
Affairs, etc.
-Consults with doctors, lawyers, hospital administrators, etc. to assist veterans and their dependents.
-Oversees and assists with annual budget preparation and submission and monitor the expenditure of funds to ensure compliance with budgetary goals and objectives.
-Performs outreach activities to inform veterans and their dependents of available services and benefits.
-Attends annual service officers’ training sessions to remain current on veterans’ benefits and services, pertinent laws and regulations and changes in program regulations and/or procedures.

-Attends geriatric screen team meetings, interagency council meetings and veterans’ organization meetings to remain current on important issues and provide advice and information when necessary.
-Supervises and directs the activities of administrative staff working in the veterans’ services office.
-Performs related duties as required.

Necessary Requirements of Work

Graduation from an accredited four year high school (preferably from an accredited four-year college); honorable discharge from the armed services (in grade E-5 or above); a minimum of one tour of active duty; thorough knowledge of veterans benefits and services; ability to interact successfully with veterans and their families; strong organizational and decision making skills, supervisory experience; or any equivalent combination of education and experience to provide the following knowledge, abilities and skills:

-Thorough knowledge of services and benefits available to veterans and their dependents through the Department of Veterans Affairs.
-Thorough knowledge of the Code of Federal Regulations Title 38.
-Thorough knowledge of support services available to veterans and their families in the
Middle Tennessee area.
-Thorough knowledge of medical and hospitalization benefits available to veterans and their dependents (to include medical terrms used in describing mental and physical disabilities).
-Thorough knowledge of the documentation necessary to submit claims and/or appeals for services and/or benefits.
-Thorough knowledge of office management and organization and supervisory techniques and practices.
-Considerable knowledge of budget preparation methods and practices.
-Ability to interview, counsel and provide advice to veterans and their dependants on available services and benefits.
-Ability to oversee and assist with the preparation and submission of the annual budget and monitor the expenditure of allocated funds.
-Ability to remain current on all updates and changes to benefits available to veterans and their dependants.
-Ability to organize and maintain confidential files and documentation in an organized and accessible manner.
-Ability to interact successfully with service providers, attorneys, doctors, etc. and advocate for the needs of clients and their families.
-Ability to supervise and direct the activities of administrative staff in an effective and efficient manner to insure the optimal level of service to veterans and their families.

-Ability to pass annual tests to maintain accreditation from various service organizations and to pass proficiency tests.

-Ability to communicate effectively, both orally and in writing.

Necessary Special Requirements

-Possession of a valid Tennessee Drivers license and the ability to be insured at standard vehicle liability rates.
-Honorable discharge from the armed services and at least one tour of active duty.

-Certification by the State of Tennessee as “Veterans Service Officer”.
-Certified as Service Organization Representative by the US Department of Veterans
Affairs.

-Must submit DD214 with resume.

It is the policy of Cumberland County to provide equal employment opportunities to all individuals regardless of race, color, religion, sex, national origin, age, disability, status as Vietnam-era veteran or special disabled veteran, or status in any other group protected by law.

It is the policy of Cumberland County to make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in undue hardship.

Background check is a requirement of employment for this position.

Job Type: Full-time

Pay: From $40,083.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Education:

• High school or equivalent (Preferred)

Experience:

• Military: 1 year (Preferred)

Work Location: One location

colinoncars.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, colinoncars.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, colinoncars.com is the ideal place to find your next job.