Job description
Position Description
Under the direction of the Veteran Services Manager, the Veterans Services Coordinator interviews, advises and assists veterans and their dependents in understanding and obtaining the benefits to which they are entitled under federal, state and local legislation; carries a service caseload and develops service plans which may include the need for specialized social services, provides information about available services and arranges for referral of clients to appropriate resources. This position requires a unique understanding and knowledge of Texas Veteran benefits, Texas Veteran's Commission services, U.S. Department of Veterans Affairs and available benefits and resources from all levels.
Duties and Responsibilities:
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Serve as the Precinct's liaison to veteran’s services organizations creating collaborations that identify and address the needs of Veterans and Military families in Harris County Precinct 2.
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Informs veterans of the rights and benefits to which they are entitled and answering questions related to them.
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Must have knowledge of Veteran claims process, appeals, medical benefits, burial, education as well as other federal, state and local benefits.
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Completes and files applications for claimants, to include those who are homebound, by conducting home visits.
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Assist veterans/dependents in appealing denied claims to the local VA Regional Office, the local Decision Review Officers, or the Board of Veterans Appeals in Washington D.C.
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Assist veterans/dependents in applying for available federal benefits from the United States Department of Veterans Affairs Regional Office by initiating, reopening and reviewing claims.
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Provides workforce, mental health and supportive services to veterans and their dependents.
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Attend workshops, public speaking events, seminars, and conferences and confer with professionals and organizations in order to keep up to date on the latest changes in Federal and State laws and regulations.
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Required to work during a business closure in order to meet operational requirements.
Harris County is an Equal Opportunity Employer
https://hrrm.harriscountytx.gov/Pages/EqualEmploymentOpportunityPlan.aspx
If you need special services or accommodations, please call (713) 274-5445 or email ADACoordinator@bmd.hctx.net.
This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate.
Requirements
Education:
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Two (2) years of studies from a regionally accredited college or university in Human Services, Social Work, Communications or similar studies.
Certification:
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Must be certified and/or accredited by the Texas Veterans Commission and Veterans Administration to assist Veterans and their dependents to file claims before the Department of Veteran Affairs within 90 days of employment.
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Must complete 15 hours of annual training given by the Texas Veterans Commission and maintain certification as a Veterans County Service Officer.
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Must be able to obtain CPR/First Aid and AED certification within 90 days of employment.
Knowledge, Skills, and Abilities:
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Must have strong written and verbal communications skills.
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Proficient working knowledge of computers and related software comprised of Microsoft Office, Veteran Administration benefit programs and office equipment.
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Work to create a safe, secure and healthy work environment for fellow employees.
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Work with staff to accomplish all goals.
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You will be required to demonstrate a high level of professionalism, with excellent communication skills.
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You must have the ability to take initiative and possess skills for problem solving and conflict resolution.
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You also must be efficient and detail-oriented with a strong customer/constituent focus.
NOTE : Qualifying education, experience, knowledge and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.
Preferences
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Three (3) years’ experience in a professional office environment related to Veteran issues, benefits, care and various organization resources is preferred and may be substituted for the two years of studies.
General Information
Position Type and Typical Hours of Work:
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This is a full-time position.
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Monday – Friday | 8:00a.m. to 5:00p.m.
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Hours may vary based on business needs of the department and some weekend, evening hours or holidays may be required during special events.
Work Environment:
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This job operates in a clerical, office setting.
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This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
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Noise level in the work environment is usually average.
Physical Demands:
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This is largely a sedentary role; however, some filing is required.
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This would require the ability to lift files of up to 50 lbs., open filling cabinets and bend or stand as necessary.
Reporting Relationships:
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Reports to position: Veterans Service Manager
Salary:
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$45,000/year
Employment may be contingent on passing a drug screen and meeting other standards.
Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.
BENEFITS
Harris County offers a competitive benefits program, including comprehensive group health and related benefits plan as well as defined benefit retirement plan.
The following list of benefits is offered
only
to employees in
regular
(full-time)
positions:
- Medical
- Dental
- Vision
- Wellness
- Life Insurance
- Long-term disability
- Employee Assistance Program
- 10 days of vacation each year for the first five (5) years of service. Accrual rates increase based on years of service.
- 10 county holidays plus one (1) floating holiday
- Professional development opportunities
- Dependent Care Reimbursement Plan
- Healthcare Reimbursement Account
- 457 Deferred Compensation Plan
The following benefits are also available to regular (full-time) employment and may be available to part-time employees:
- Retirement pension (TCDRS)
- Flexible schedules (varies by department)
- Transportation Assistance (Metro RideSponsor Program)
- Flexible schedules (varies by department)
In accordance with the Harris County Personnel Regulations, Group Health and related benefits are subject to amendment or discontinuance at any time. Commissioners Court reserves the right to make benefit modifications on the County's behalf as needed.
For plan details, visit the Harris County benefits website:
https://hrrm.harriscountytx.gov/Pages/Medical.aspx
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