Job description

About Us

OmniCare365 is a trusted outsource customer care company with an authentic people first mentality. We pride ourselves on aligning with our Clients to provide exceptional brand value with customers through every experience.

As a manager of customer service, you will virtually lead a team of call center representatives as they provide support to healthcare members placing over the counter benefit orders. As a leader, you will be responsible for the development, experience, and performance of your team. In addition, you will identify and address issues that detract from OmniCare365's ability to deliver a positive experience.

The position is temporary employment and will last approximately 90 days. This time frame is subject to change based on Client needs.

Applicants will be subject to a 7 year background check and OIG/SAM/OFAC and Medicaid Exclusions check.

Responsibilities

• Coach the customer care representatives.
• Ensure processes are followed and standards of performance are met or exceeded (accuracy, customer experience, efficiency, professionalism and timeliness) in completing the day to day job duties as a customer care representative.
• Contribute to and support improvement initiatives by planning, communicating, and encouraging team and individual contributions toward efforts.
• Meet service goals and deadlines by scheduling, assigning and monitoring work performance and resolving issues.
• Other duties, as assigned.

Qualifications:

• Minimum of 2 years supervisory/management experience in a virtual call center customer service environment.
• Experience with Medicare Advantage.
• Excellent computer software skills, i.e. Word, Excel, Internet skills.
• Excellent oral and written communication skills.
• Demonstrates effectiveness in people leadership and development.
• Technical ability to create reports and use data to make effective decisions.
• Positive outlook, customer centric, high energy, level headed, flexible, problem solver required.

Computer and Internet requirements:

• Internet speed must be at least 10 mbps upload and 20 mpbs download.
• Processor: Intel i3, AMD Athlon Pro 200U or equivalent
• Operating System: Windows 10 or higher (no tablets or Chromebooks) or Mac OS 10.14 Mojave or higher.

NOTE: Windows 10 Home S-mode is not allowed – to check your Windows 10 Edition and to disable S-mode, refer to https://www.hellotech.com/blog/what-is-windows-10-s-mode-and-how-to-turn-it-off.

• RAM Memory: 8 GB of RAM
• Hard Drive Storage: Minimum 64 GB HD, 30 GB free
• Screen Resolution: 1366 x 768 or higher suggested

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.

OmniCare365 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. OmniCare365 is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request a reasonable accommodation, contact Human Resources at 580-262-4350.

Job Types: Full-time, Temporary

Pay: $35,563.00 per year

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Weekend availability

Application Question(s):

• Do you consent to receiving text messages about this position from OmniCare365?

Experience:

• Call center management: 2 years (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: Remote

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