MPM is looking for Part-time I Visitor Services Representatives to work for a Limited Term from February 1, 2023 to May 19th, 2023 during our Special Exhibit - Survival of the Slowest. The position would be an average of 24hrs/ week with shift lengths between 6 to 8 hours. The Visitor Services Rep ensures the highest quality customer service, satisfaction. and safety for Museum visitors. Provides a welcoming atmosphere and positive experience that engages members and visitors. Have the ability to handle and balance many responsibilities in a calm and efficient manner A strong energetic team player with demonstrated ability to work under pressure In a last-paced environment.

We need friendly, dependable, and energetic people who enjoy working with families, groups and the general public to guarantee a positive and memorable visitor experience with this exhibit. You will work with large and small diverse groups furnishing information in a customer-oriented setting. Hours for this position vary among scheduled shifts that include day, weekends, and evening hours. Shift length averages between 6 to 8 hours which require standing and patrolling exhibit floors.

Candidates must have excellent customer service and people skills and a professional appearance and demeanor.

RESPONSIBILITIES

• Advises visitors with information concerning parking, restroom facilities, points of interest, general museum information, etc.
• Manages and adheres to established procedures for lost and found, acceptance of items, and visitors expectations for museum visits
• Must demonstrate excellent customer service and people skills, as well as a professional appearance and demeanor

QUALIFICATIONS

• High school diploma or GEO required
• Experience in a customer service setting, particularly with large groups
• Bilingual in Spanish strongly preferred
• Ability to use technical tools and systems such as radios and paging system
• Must enjoy speaking with large and small groups effectively in a polite and professional manner
• Requires independent evaluations & decisions based upon knowledge and training to problem solve in varied situations
• Ability to work well independently and as part of a team
• Flexibility to work days, evenings, weekends, and holidays
• Ability to stand and walk 80% of the time, bend, stoop and kneel

BENEFITS

• MPM Gift Shop Discounts
• Subsidized Parking
• Bus Pass Cost Sharing
• Free Coffee Fridays

MPM is a natural and human history museum located in downtown Milwaukee, Wisconsin. The museum is among the oldest in the United States, with a history dating back to the 1850’s. We offer great career opportunities for people with all levels of training, experience, and education. We are a composition of diverse and talented staff working together as a team to offer our visitors the best possible immersive experience in learning and enjoyment.

A career with the Milwaukee Public Museum allows you to connect your skills and abilities in a rewarding position with a non-profit organization doing good work in our community. MPM provides an unlimited opportunity to gain knowledge about our world, as you connect with visitors, donors, innovative staff members, curious students, interns and volunteers in your day-to-day-work. See what MPM has to offer. Apply today using this applicant friendly, online job application!

The Milwaukee Public Museum is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.