Job description

Shared Services is dedicated to providing innovative and reliable products and services to the Block Communications, Inc. companies it serves: Buckeye Broadband, Telesystem and MaxxSouth Broadband. Our services include engineering, information and technology support, application development and support, network operations, network surveillance, facilities maintenance, procurement and warehousing.

JOB SUMMARY:
The Voice Over IP Engineer I is a position of relevant technical knowledge and experience. This position is responsible for performing VoIP testing, configuration changes, system upgrades, installation support, and first-level engineering escalation support. In this position, the engineer will have associate level knowledge, assisting with root cause analysis, problem resolution, infrastructure, and technological change control processes, and liaising with Sales Engineers, Product Managers, and other key business partners to ensure availability and performance of various VoIP platforms. The position will work closely and communicate with a variety of clients including, LAN, WAN, Service Provider, and PBX vendors to gather requirements for systems and services implementations. The VoIP Engineer I will be responsible for assisting with analyzing test results, measuring, and ensuring VoIP signaling performance/Quality of Service across a wide range of hardware platforms and deployment scenarios.
The VoIP Engineer I report directly to the Manager of Voice Services.
There are no direct reports to this position.
The VoIP Engineer I interfaces with the following Key Interfaces within and outside the company:

• Shared Services Management Team and Staff
• Buckeye Broadband Management Team and Staff
• Telesystem (Commercial Telecom) Management Team and Staff
• MaxxSouth Broadband Management Team and Staff
• Equipment and Software Vendors
• Business Unit customers as required

ESSENTIAL JOB FUNCTIONS:
The VoIP Engineer I is accountable for:

• Resolving assigned customer trouble tickets and provide application/engineering support in a timely fashion;
• Assisting with solution design, testing, and supporting the delivery of VoIP Services;
• Configuring and implementing VoIP Services from a call processing perspective, including verification that individual VoIP components are operating in accordance with their respective production specifications, as well as testing of the VoIP systems for operational readiness;
• Implementing (Program/Script) solutions for and supporting all components of VoIP systems, peripheral gateways, voice gateways, and other third-party software/hardware integration, network validation, system monitoring, script, and integration with other enterprise applications;
• Installing, provisioning, and maintaining of all platforms associated with IP telephony to include soft switches, feature servers, session border controllers, and voice platforms;
• Ongoing support and maintenance of VoIP (Switch) Architecture and Platforms, utilizing VoIP protocols and standards including SIP, MGCP, and H.323, H.248, RTP/RTCP, IP Routing, Security and QoS(DiffServ);
• Establishing and maintaining close relationships with customers and LAN vendors to coordinate the deployment of updates and changes to the production network;
• Implementing test plans to validate phone functionalities of the hosted PBX platform.
• Training and interfacing with the customer, sales engineers, and LAN vendors during all the phases of the system life cycle;

• Maintaining effective configuration changes to voice session border controller;
• Serving as a source of technical expertise for the IP and IT areas for all VoIP issues, including transport and service assurance;
• Performing functional testing of software features for a variety of VoIP protocols, system and configuration management, and all other aspects of the product;
• Implementing test strategies and test plans; system testing of components to identify scale, performance, and stability aspects of release of code;
• Assisting with documenting; performing, and certifying complete regression testing of the VoIP network;
• Following and enforcing the Company’s policies and procedures, including the EEO guidelines and safety, at all times;
• Performing any miscellaneous department duties as needed.

JOB REQUIREMENTS
Education and Experience

• Associates degree with a major in Electrical Engineering, Computer Science, Telecommunications Engineering, or degree in a related technological field; and 1-2 years related technical voice experience – required.

OR-

• 2-3 years related/relevant and demonstrated Voice Engineering experience in lieu of a degree – required.

-AND-

• High School Diploma or GED – required.
• Bachelor’s degree with a major in Electrical Engineering, Computer Science, Telecommunications Engineering, or a related information technology field. – strongly preferred

• Valid Associate level certification from Cisco, Juniper, or equivalent training and experience – required.
• 2+ years of experience working with Telephony and IP protocols (SIP, MGCP, H.323, H.248, RTP/RTCP, IP Routing, Security, and QoS) – required.
• 2+ working knowledge of Linux and Windows Operating Systems – strongly preferred.
• 2+ years of technical IP networking engineering – strongly preferred.
• 2+ years of technical experience working with enterprise IP telephony, PBX, Unified Messaging, and telecom switching – strongly preferred.
• 2+ years of previous hands-on experience working with Carrier grade Session Border Controllers (Perimeta, Ribbon, or Perimeta) – strongly preferred.
• 2+ years of previous working experience with carrier-grade Soft Switches and Gateways (Broadsoft, Metaswitch, Sonus) – strongly preferred.
• 2+ years of experience with DOCSIS-based VoIP implementations – preferred
• 2+ years of experience troubleshooting SS7, ISUP, GR303, OC1, OC3, DS1, DS3, and Network Switching Sub-System (NSS) technologies – preferred.
• 2+ years of experience configuring and working with MT2P, SIGTRAN, and STP - preferred

Apply Directly:

https://career4.successfactors.com/sfcareer/jobreqcareer?jobId=30006&company=cablesystem
"BCI and its operating companies will provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetic information, ancestry, disability, or veteran or military status. "

Job Type: Full-time

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