Essential Functions and Responsibilities

• Prepares budget and operates facility within financial goals
• Develops efficient operating processes for the business and ensures operational standards are met utilizing staff effectively
• Develops and monitors performance of key business unit staff
• Supports sales activity utilizing operational expertise, set or approve pricing quotes to meet or exceed gross margin levels
• Creates and/or approves standard operating policies and procedures for site; managing to all company standards
• Identify cost reductions, monitor performance
• Understand and ensure proper use of software systems to maintain accurate production records and financial data (Epicor, IDMF, Job Activity, RITS)
• Implement effective metrics to monitor business performance
• Identify and leverage appropriate internal and external resources to achieve goals
• Manages high level client relationships and potential customer relationships
• Contributes significantly to the sales process including support for pricing quotes, RFP’s, Statement of Work and Customer Contracts
• Provides operational support for new client implementations
• Facilitates and ensures effective communication within business unit and inter-company
• Ensures accurate and timely service to customers meeting quality standards
• Analyze financial information and applies operational practices to achieve business unit and company goals
• Responsible for ensuring the accurate collection, maintenance of cost center financial data including payroll, performance reviews and time and attendance records
• Manages vendors, suppliers and other third party relationships effectively
• Understands, communicates and ensures compliance with company, federal and state policies, procedures and laws
• Develops and maintains high levels of safety awareness, a sound safety process to ensure positive team behaviors, and achievement of safety objectives
• Ensures the security and privacy policies, standards and guidelines are disseminated, understood and applied in order to protect the informational assets of both the company and their customers

Key Skills

• Excellent verbal and written communication skills
• Ability to manage multiple priorities

Minimum Qualifications

• Bachelor’s degree or equivalent work experience.
• 6-8 years operational experience
• 3 years management/supervisory experience

Additional Desired Qualifications

• TQM and Lean SixSigma