Job description

Under the leadership and guidance of the Bright Beginnings Assistant Manager, the Welcome Center Receptionist will be an integral member of the Family Literacy Team. The Welcome Center Receptionist will be primarily responsible for facilitating a welcoming atmosphere in the Welcome Center; orienting guests, volunteers, and families as they arrive; and for providing data entry and production support to the Family Literacy Team. The Welcome Center Receptionist will carry out duties to assist the daily operations and delivery of high-quality service and programming.

Part Time: 18 hours per week (Monday – Thursday, 2:00 pm to 6:30 pm)

Essential Duties and Responsibilities:

Welcome Center

• Welcome and greet all visitors.
• Aid in the maintenance of security by following procedures, monitoring sign-in book, and issuing visitor badges.
• Assess all walk-in inquiries and direct to appropriate department/program.
• Answer all incoming calls, assess needs, and direct to appropriate department/program.
• Keep the front desk area, conference room, and office kitchenette clean and organized.
• Update monthly Family Literacy Calendar.
• Maintain inventory of office and program supplies and assist in the ordering of supplies as requested.
• Maintain clean and organized office supply closets.
• Accept donations, obtain the information of the donor, and ensure the donation goes to the correct location. Notify the Development team for donations of cash or check.
• Ensure all deliveries dropped off at the front office are picked up as soon as possible by recipient to maintain a clutter free environment at all times.

Program Support

• Assist programs with data entry.
• Receive tasks from the Bright Beginnings program; complete tasks as requested and within the timeframe given.
• Provide printing, laminating, assembling, and duplicating services.
• Assist in communication with Family Literacy families as requested.
• Provide support to potential students and families.
• Assist in the recruitment and retention of Grace Place students.

And

· Performs any other duties or responsibilities as requested.

Qualifications:

Education:

• High School Diploma or GED required.

Experience:

• Minimum of two years of related experience preferred.

Knowledge, Skills and Abilities:

· Bi-lingual: English and Spanish, required.

· Customer focus

· Strong organizational and time management skills.

· Strong interpersonal skills – ability to interact with a wide range of stakeholders and staff members, to communicate in both written and oral form and to listen effectively and respond to a range of needs and concerns.

· Proficiency in Microsoft Word and Excel, use of internet and basic computer skills.

· Willing to obtain and maintain DCF Certification and continuing education as needed.

· Current First Aid and CPR Certificates (can obtain within 90 days of employment).

· Willingness to submit to Fingerprinting and Background Checks.

Job Type: Part-time

Pay: $14.00 per hour

Benefits:

• 401(k)
• 401(k) matching

Schedule:

• Day shift

Ability to commute/relocate:

• Naples, FL 34116: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Language:

• Spanish (Required)

Work Location: One location

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