Wholesale Account Representative

ECS Tuning is looking for next motivated and results driven sales professional to join our company! The Wholesale Account Representative will be responsible for driving rapid sales growth specifically focusing on the B2B channels at ECS Tuning, while providing world class service to our customers. This growth will be achieved by growing existing customer accounts, seeking new B2B accounts and driving revenue growth. This individual will establish ECS Tuning as company that provides product, expertise and solutions to auto enthusiasts and installers.

This is a full-time salary + commission role with the opportunity for monthly and annual bonuses.

Daily Tasks Include:

Outbound lead generation – In this role you will be responsible for lead generation in your immediately assigned territory to locate qualified distributors to join our vast network of suppliers/installers. Leverage our vast inventory and 1-day turnaround time in order to provide win-win solutions for our B2B customers while driving incremental sales.

Account Management – In this role you will be responsible for driving retention and loyalty with our existing customer base. This will require managing inbound contacts from our customers, order management, account performance communication among various other account management components including but not limited to cold calling, attrition/churn management, quarterly performance communications, etc.

Relationship Building – In this role you will be responsible for building and maintaining trust, respect and brand loyalty. This will require you to build rapport with our customers, co-workers, asking questions which provide us an effective way to improve service to our accounts.

CRM management – In this role you will be using Zoho CRM software on a regular basis.

Daily execution and follow through – In this role you must be results oriented and motivated by a goal. This may require creative solutions to existing challenges so that we can overcome obstacles while delivering on customer promises.

Customer Service - Keeping the needs of the customers front and center providing an overall positive experience.

Responsibilities:

Lead Generation – In this role, you will be responsible for meeting quotas for outbound lead generation, lead conversion and account growth. This will consist of a mix of cold calling, emailing and other messaging that will allow you to connect with our potential customers.

Identify Customer Needs – In this role, you will be responsible for maintaining regular conversation with our customers so that we can identify their needs – ultimately allowing us to serve those needs while building stronger relationships.

Negotiate and Closing – In this role you will be responsible for signing up new accounts, working with customers on new orders, pricing, etc.

Customer Interaction – In this role you will be responsible for representing the company with world class professionalism and the determination to drive loyalty, trust and respect with our customers ultimately seeking opportunity for growth.

General Support Tasks – In this role you will be responsible for managing customer communications (phone, email, chat, Skype, etc.), order entry, order management and customer account management.

Account Reactivation – In this role you will be responsible for Account Reactivation, which will be done by identifying dormant customer accounts, then reaching out to the respective account owner to determine what must be done to reactivate the relationship.

Candidates must have at least 2+ years of B2B/Wholesale and account management experience. We are looking for a candidate with an entrepreneurial mindset who is customer centric, has strong skills in communication, is analytical with data and able to share/absorb constructive feedback. This role reports to Sales Manager. Candidates with a strong technical automotive background is a plus.

What Success Looks Like:

• Rapid growth in the B2B space through new lead generation, account management and new channel development while meeting revenue and margin plans.
• Ability to reduce customer attrition by promptly addressing customer feedback and concerns.
• Use feedback that we receive from our accounts to create win-win opportunities for growth.