SourceLink works with a variety of clients across the country implementing SourceLink technology tools to support local entrepreneurs and small business owners. This position will assist in the development of the SourceLink network, providing project technology support for on-boarding of new affiliates, web development and technical guidance for existing and new SourceLink clients, as well as handle a variety of online website enhancement requests as assigned. This position will include documentation of website management procedures and some client technology training as needed.

Duties
Modify and support changes of website design and layout, including pages, blog posts, newsletters, brochures, proposals, white papers, news releases, resource organization profiles and more on a WordPress multisite instance.
Provide support, documentation, and training to affiliates with the support of their digital platforms that include websites and custom CRM systems.
Perform other duties as assigned.

Skills
We’re looking for someone with solid technology and customer support skills who can:
Successfully handle multiple competing projects and tasks in a fast-paced environment, with little direct supervision
Have a firm grasp of online tools and platforms, WordPress website management in particular
Communicate in a professional and clear manner with clients and team, including the creation of technical documentation and deliver online training

A Bachelor's degree or an equivalent combination of education and experience and 3 years of experience from which comparable knowledge and skills can be acquired is necessary

Bachelor’s degree in Public Relations, Marketing, Political Science, Business, IT or equivalent work experience in website customization, and customer support
Proficiency with using online content management systems (CMS) like WordPress, Sitefinity, Joomla, and/or Drupal to meet client requirements
Experience with support ticketing software (Teamwork, Zendesk, LiveAgent) and customer service with technical software
Ability to learn new technology quickly; best if can translate technology needs to a wide variety of others to understand via strong written or oral communications
Familiarity of HTML, CSS, and pagebuilders like Elementor, WPBakery, Visual Composer
Adobe software experience and/or familiarity with client relationship systems (CRM) software like SourceLink Pro, Salesforce, Smartsheet, and/or Zoho a plus
Superior organization, analytical and problem-solving skills

Full-time, benefit eligible

$48,900 - $56,000 commensurate with experience, education, and internal equity

Open until filled, review of applications to begin immediately.

Applicants must combine all application materials (cover letter, resume, and list of five references with contact information) into one PDF or Microsoft Word document and upload as a resume attachment.

Limit document name to 50 characters. Maximum size limit is 11MB. Do not include special characters (e.g., /, &, %, etc.).

If you are experiencing technical problems, please call (800) 488-5288.

Note, you must provide a description of job duties for each Work Experience entry on your application. Please carefully review the application instructions section of our Careers page prior to submitting your materials.

Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, protected veteran status, or any other status protected by applicable state or federal law. This policy shall not be interpreted in such a manner as to violate the legal rights of religious organizations or the recruiting rights of military organizations associated with the Armed Forces or the Department of Homeland Security of the United States of America. For more information, call the Vice Chancellor - Human Resources at 816-235-1621.

Reasonable accommodations may be made to enable individuals with disabilities to perform the duties and functions of this job. If you believe you may have difficulty performing any of the duties or functions of this job, please contact the Office of Affirmative Action at (816) 235-1323.