Job description

Crisis Services Workforce Scheduling Administrator
Position Title: Crisis Services Workforce Scheduling Administrator
Job Type: Full-time, Exempt
Location: Seattle, WA & Hybrid
Salary: $46,000-48,000 annual salary
Join the Crisis Connections team and be a vital part of our mission to connect people in physical, emotional, and financial crisis to helpful resources. Our passion is caring, listening, and empowering people to make positive life choices. Crisis Connections serves all people (in physical, emotional, and financial crisis) with an emphasis on servicing King County residents.
If you want to be part of our mission and have a passion for helping others, we invite you to apply for our Workforce Scheduling Administrator position.
The Crisis Services Workforce Scheduling Administrator is responsible for assisting the Clinical and Operational leadership teams with all workforce scheduling and reporting staff across clinical departments. The Crisis Services Workforce Scheduling Administrator will provide workforce management scheduling, follow up on all scheduling requests including, but not limited to; call-out documentation, shift change requests, and maintain each shift schedule daily. This is a new role for the organization that will coincide with the launch of new scheduling software.
The Crisis Services Workforce Scheduling Administrator will assist Clinical and Operations leaders of the agency by coordinating important information to the Crisis Department screener team, prepare and producing work volume and staffing forecast dashboards, as well as comparative data on results vs. forecasts, identifies opportunities for improvement and recommends solutions in conjunction with providing call metrics and call documentation reports.
This is what you’ll be doing:
Crisis Line Workforce Scheduler
Maintains in-depth knowledge of the workforce schedules and always ensures up to date coverage. Responsibilities include and are not limited to:
a. Responding to scheduling requests in a timely manner.
b. Maintaining documentation on all scheduling changes or requests
c. Creating reports on historical data and forecasting results from applicable systems.
d. Analyzing data and recommending talent management solutions for implementation.
e. Creating integrated database tracking tools for staffing shrinkage patterns (vacation, sick, training, etc.) to optimize staffing forecasts.
f. Maintaining holiday patterns forecasts to ensure effective coverage for holidays.
g. Maintaining up to date contact information and distribution lists of various departments.
h. Meeting regularly with the Clinical Director and supervisory teams to relay team concerns and points of improvement.
Staff Performance Reporting:
Maintain monthly call metrics reporting

• Run monthly reports of productivity and deliverables for internal use and oversight

We want to hear from you if you have these qualifications and skills:

• Experience using software to build and maintain complex forecasting models.
• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite, particularly excel or related software.
• Understanding call routing concepts and how they impact staffing realities, in addition to being able to clearly communicate deviations from our plans is a plus for this role

Thriving employees means a thriving mission:
We work hard to embrace diversity and inclusion. We encourage everyone at Crisis Connections to bring their authentic selves to work every day. We are dedicated to supporting our employees by offering excellent benefits and career progression opportunities.

• 100% Employer paid Medical, Dental and Vision Coverage
• Employee Referral Bonus
• Generous Paid Time Off & 12 Paid Holidays
• Discount on ORCA transit pass
• Free Parking

Voluntary Benefits

• Short-term and long-term disability
• Flexible Spending Accounts (FSA)
• Retirement Plan

Crisis Connections is an equal opportunity employer. We value having employees whose skills, experience and background reflect the diverse populations we serve. We are dedicated to building a diverse workplace, where employees feel a sense of belonging and are valued for their contributions and the unique perspectives they bring.

Job Type: Full-time

Pay: $46,000.00 - $48,000.00 per year

Schedule:

• 8 hour shift

Work Location: Hybrid remote in Seattle, WA 98121

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