If you are an outgoing, detail-oriented, customer service-driven individual the YMCA has a position for you! Under the direction of the Site Supervisor, the Front Desk staff is responsible for the overall day-to-day administrative responsibility of a licensed child care/day camp facility.

Essential Functions:

• Maintain welcome areas to meet the YMCA standards.
• Maintaining single point of entry on site at all times to ensure safety.
• Collect and document all payments due.
• Maintain and update all staff, children's files and binders to ensure compliance with BASCC and DCF requirements.
• Regularly audit licensing boards to ensure compliance.
• Distribute nutritious snacks on a daily basis using universal health/sanitation practices.
• Maintain coordination with facility personnel for safety and benefit of children in the program.
• Report any questionable signs of abuse and document the incident with the Site Supervisor.
• Maintain high level of professional courtesy with parents, facility personnel, staff and clients at all times. Knowing all parents, staff and children by name.
• Displaying the YMCA character values and Communicate, the Y Voice at all times.
• Know and follow proper emergency procedures appropriate to the facility and in conformity with procedures adopted by the YMCA of Broward County and emergency service authorities to ensure the safety of children.
• Preserve the quality of supplies, equipment and materials. Ensuring proper supply by reporting re-order needs to the Site Supervisor.
• Provide regular inspections of areas used by the program to ensure both cleanliness and safety.
• Check bathrooms for supplies and basic cleanliness before allowing participants to enter.
• Document all necessary administrative forms as directed by Site Supervisor and/or Program Manager.
• Attendance at all staff meetings and training opportunities.
• Report all incidents and accidents within 24 hours to the corporate office as well as contact parents when instructed by Site Supervisor.
• Adhere to the Child Abuse & Neglect Reporting requirements that mandate by law all childcare personnel to report suspicions of child abuse, neglect, or abandonment. The YMCA requires employees to follow the internal reporting procedures with the assistance of the Program Managers.
• Conduct a thirty-minute check to ensure that the proper staffs to child ratios are maintained at all times and reports discrepancies to the Site Supervisor as needed.
• Performs other duties as assigned.

Time Management

• Works 90% of schedule on the desk / Hands-on role
• 50% - Focused on executing Association protocols and performance metrics; team performance; reduction in cancellations40% - Customer Service10% - Administrative duties (scheduling, payroll, etc.).

Position Profile:

• Outgoing personality enjoys speaking to people.
• Innate desire to provide excellent customer service.
• Innate ability in using good judgment to respond to emergencies or difficult situations.
• Organizational Skills.

Job Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed must be representative of the knowledge, skills, minimum education, training, licensure, experience, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• A high school diploma or GED .
• Ability to relate to children .
• Customer Service Skills .
• Front Desk must be at least eighteen (18) years-old at the time of hire .
• Must be able to communicate clearly and effectively orally and in writing .

Certificates and Licenses:

• Current CPR and First Aid certificates by time of employment or within ninety {90) days from the date of hire.

As a condition of employment, you will be required to submit to and satisfactorily clear a thorough Level II fingerprinting background screening and drug test.

As a Drug-Free Workplace, all new hires must successfully complete a urinalysis within 72 hours of notice. Failure to complete the drug test within this timeframe will automatically disqualify you from employment. Please note Medical Marijuana cards do not exempt you from successfully passing your drug test.

The YMCA of South Florida is committed to the policy of Equal Opportunity prohibiting discrimination in the workplace because of race, color, religion, national origin, sexual orientation, political affiliation, age or disability.

Skills

Preferred