Job description

POSITION OVERVIEW

Manages the overall operation of the store and its financials, exercises discretion while doing so. Ensures company standards are met and ensures store Associates comply with policies and procedures. Develops and ensures compliance with Corporate Store policies and procedures. Upholds and executes the vision and mission of Yogurtland and assists others in doing the same.

CULTURAL QUALIFICATIONS

• THTK – Totally Honest, Totally Kind – We work and live with great integrity, transparency and compassion.
• Humble – We are modest, respectful, open, and never arrogant, despite our successes. We grow by giving and accepting honest feedback, even when it is personally challenging.
• Heart & Soul – We seek a quality of expression that touches our deepest relationships beyond the surface. This prospective permeates the way we live, the way we work, and the choice that we make.
• Team Play – We are brought together by our shared principles and philosophies. With this common bond, we learn and grow from and better each other.

KEY METRICS

• Same-Store Sales Increase.
• Food Cost.
• Labor Cost.
• Net Profit.

ESSENTIAL JOB FUNCTIONS

· Manages and oversees the entire restaurant operation

· Delivers superior guest service and ensures guest satisfaction

· Assists in the development of the business and brand

• Cash Handling (bank deposits, safe deposits, etc.) is accountable for all funds.
• Scheduling of Associates effectively and efficiently.
• Controls store operational costs (food, labor, etc.).
• Maintain adequate inventory levels.
• Ensures all Associates adhere to all company standards, policies and procedures.
• Coordinates and communicates assignments throughout shift.
• Coordinates training, coaching, and development of newly hired Associates.
• Ensures all Associates adhere to meal and break periods.
• Taste products to ensure quality standards are met.
• Is the “role-model” for outstanding customer service and overall Associate standards.
• Ensures cleanliness, health, security, and safety standards are maintained at all times.
• Maintains the building, machines, and store operating equipment, and schedules preventive maintenance.
• Conducts Associate meetings as needed.
• Maintains and creates reports and records based on company standards and in compliance with local, state, and federal regulations.
• Maintains a cooperative and interactive relationship with the Corporate office.
• Provides counseling, coaching, discipline, and mentoring to Associates as warranted.
• Other job-related activities as requested.

CORE COMPETENCIES

• Ability to problem solve quickly and effectively.
• Effective customer service skills delivered with a friendly disposition.
• Ability to communicate clearly and concisely.
• Ability to actively listen and address Associates’ concerns, comments, and/or issues.
• Ability to lead others in always upholding company standards.
• Knowledge of staffing, scheduling, and inventory processes.
• Internally motivated and able to motivate others.
• Ability to act independently and effectively.
• Knowledge of organizational and planning skills.
• Knowledge of team-building, leadership, coaching, and mentoring skills.

OTHER REQUIREMENTS (LICENSES/CERTIFICATIONS)

• Minimum 2 years of experience managing Quick Service Restaurant (QSR) experience required.
• Full Understanding of restaurant operations and accounting.
• Some college or equivalent experience.
• Proficient with MS Office Word and Excel programs.
• ServSafe or equivalent certification.

PHYSICAL REQUIREMENTS

Continuous (67-100%) Walking, standing, hand use, cash register.

Frequent (34-66%) Bending, neck flexion, twisting, and lifting up to 25 lbs from shoulder to shoulder, carrying up to 25-40 lbs up to 100 feet, pushing and pulling, fine manipulation, firm grasping, reach above to below shoulder, keyboard.

Occasional (11-33%) Squatting, climbing, kneeling, lifting up to 50 lbs from floor to shoulder, gross manipulation.

Seldom (1-10%) Sitting, climbing, and lifting up to 10-25 lbs from floor to above head, lifting 26-50 lbs from waist to above head, carrying up to 50 lbs up to 200 feet, 10 key.

Store Address:

5650 Balboa Ave #104,

San Diego, CA 92111'
'
Work Location:

• One location

Work Remotely

• No

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Restaurant type:

• Fast casual restaurant

Shift:

• 8 hour shift
• Day shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekend availability

COVID-19 considerations:
Curbside pickup available, common surfaces are sanitized regularly, etc.

Education:

• High school or equivalent (Preferred)

Experience:

• Restaurant management: 2 years (Required)

Work Location: One location

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