Job Summary

This position is for a Supervisor within the Customer Billing Department. This supervisor role resides in Billing Operations, and will have responsibility to assign and manage work assignments according to business needs. Ensure accurate, complete and timely billing of PSE&G customers, complying with SOX controls.

Ensure Customer Billing processes are developed, up to date, improved and communicated to team members. Collaborate with other departments on billing reviews, complaints, and process improvements, including Customer Relations, Meter Reading, Measurement, Appliance Service Business, Collections, and Information Technology.

Job Responsibilities

Role requires direct supervision of associates in a union environment, with a strong emphasis on managing and developing individual performance.
Key responsibilities include:
Monitor and analyze individual performance on a daily basis, in an effort to achieve established scorecard targets and drive employee performance. Set priorities for the team to ensure effective workload management. Motivate, coach and develop personnel towards high levels of performance, quality, and technical competence. With oversight from manager, resolve employee relations/industrial relations matters to ensure consistency across the department and in compliance with policies, procedures and/or business plan. Plan, organize and coordinate a diverse workforce on a short- and long-term basis to ensure work is done safely and efficiently; to maximize operational effectiveness; and to achieve department targets. Position requires a high level of teamwork and coordination with internal team members and external stakeholders. Supervise and lead by initiating, guiding, supporting and motivating associates. Organize and lead team meetings. Plan and organize activities/projects. Analyze data to assess business performance and adjust local procedures as appropriate. Maintain staff levels/requirements to best meet business needs. Achieve operational excellence and safe work behaviors through leadership, teamwork and effective communication. Learn, maintain and apply working knowledge of PSEG Standards for Business Controls and meet management's expectation for effective internal business controls. Location and shift of supervisory roles can vary depending on operational needs.

Job Specific Qualifications

• BS/BA degree or in lieu of a degree a minimum of 6 years’ Utility experience
• Strong performance record.
• Broad knowledge and experience with Customer Service operations, familiarity with the meter-to-cash process, and related scorecard metrics and controls.
• Knowledge of PSE&G’s Electric and Gas Tariffs
• Demonstrated strong leadership skills; Able to assume all aspects of the supervision of personnel
• Technical and analytical/problem-solving expertise
• Ability to make decisions, proactively resolve issues, and provide short/long term operational and performance improvement recommendations.
• Strong verbal and written communication skills
• Able to work independently; prioritize work; meet deadlines and targets
• Demonstrated ability to effectively interact with management, colleagues and customers
• Broad knowledge of business and technical aspects of the job, including financial and cost management
• Strong MS Office skills
• General knowledge of SAP CCS and the UWUA Bargaining Agreement
• Must possess a Valid U.S. driver's license and maintain a satisfactory driving record.

Minimum Years of Experience

Education

Certifications

Disclaimer

Certain positions at the Company may require you to have access to Part 810-Controlled Information. Under the law, the Company is limited in who it can share this information with and in certain circumstances it is necessary to obtain specific authorization before the Company can share this information. Accordingly, if the position does require access to this information, you must complete a 10 CFR Part 810 Export Control Compliance Nationality Request Form, a copy of which will be provided to you by Talent Acquisition if an offer is made. If there is a need for specific authorization, due to the time it takes to obtain authorization from the government, we will likely not be able to further proceed with an offer.