Job description

Title: Academic & Student Support Associate, Full Time Anderson County

Employee Classification: Clerical & Secretarial

Institution: TCAT-Knoxville

Department: Student Services

Campus Location: TCAT Knoxville - Anderson County Higher Education Center

Job Summary

The Tennessee College of Applied Technology Knoxville is accepting applications for the full-time position of Academic & Student Support Associate for the Anderson County Higher Education Center. This position will work 7.5 hours per day and 37.5 hours per week Monday through Friday. Initial training will be held at the Knoxville main campus.

Job Duties

Serve as receptionist and perform other general office duties - (Essential)
Provide guidance to current and prospective students about admissions/registration both verbally and electronically. - (Essential)
Ensures accurate records are maintained for all student admissions processes, including application, admissions requirements, added to correct class, wait list, acceptance, and registration - (Essential)
Assist in enrollment management - (Essential)
Review databases for reconciliation, student monitoring, and admissions activities and assist with reports as needed - (Essential)
Answer multi-line phone system and direct calls as appropriate - (Essential)
Assists prospective and current students with general questions about the institution and its programs - (Essential)
Assist applicants in completing the online application for enrollment - (Essential)
Assists with campus tours, new student orientation, commencement ceremonies, and other college activities and events as needed - (Essential)
Maintains a working knowledge of institutional and federal policies as well as COE accreditation standards as they apply to student services (e.g. Family Educational Rights and Privacy Act, Americans with Disabilities Act, Title VI, Title IX) - (Essential)
Prioritizes projects, attending to multiple tasks simultaneously while meeting institutional and departmental deadlines - (Essential)
Communicates professionally and tactfully with all members of the campus community. Fosters collegial relationships within and outside the department - (Essential)
Performs other duties as assigned, including work in other functional areas to cover absences or relief, to optimize peak work periods - (Essential)

Minimum Qualifications

• High school diploma or equivalent
• Graduate of technical diploma and/or associates degree
• Minimum of five years’ of related work experience
• Proficiency in Microsoft Office, Excel, and Word
• Ability to communicate professionally and effectively, both verbally and in writing
• Ability to exercise good judgement in evaluating situations and making decisions
• Ability to remain composed in a fast-paced environment
• Ability to foster relationships within and outside the department

Preferred Qualifications

• Experience in higher education or school system
• Experience with Banner student information system

Knowledge, Skills, and Abilities

• Possess a sincere interest in helping others achieve life goals
• Strong expertise with MS Office as well as field related hardware and software packages and systems
• Detailed-oriented and able to work in a fast-paced, changing environment
• Excellent attention to detail, strong problem-solving skills, and the ability to deal with confidential and sensitive information
• Ability to adapt to changing assignments, environment and multiple priorities
• Strong interpersonal skills with both faculty and student populations
• Ability to listen to customers (e.g. students, staff, etc.), understand and respond positively to their requests
• Ability to manage multiple tasks and successfully meet deadlines

SALARY: Commensurate with education and experience according to Tennessee Board of Regent guidelines.

APPLICATION SUBMISSION & REVIEW: To be considered for a position at TCAT Knoxville, you must create and submit an on-line application that includes your required documents. Your skills, abilities, qualifications, and years of experience will be evaluated using what is recorded on your application. Please be sure to include the complete begin and end dates under your employment history. Scan and attach required documents to the online application in Word or PDF format. Review of applicants will begin immediately and continue until position is filled.

REQUIRED DOCUMENTS:
Resume
Educational transcripts/diploma

Applications accepted until 02/05/2023.

EMPLOYMENT DOCUMENTS: Current federal law requires identification and eligibility verification prior to employment. Only U.S. citizens and aliens authorized to work in the United States may be employed. An offer of employment is contingent upon a successful background check.

TCAT Knoxville is an EOE/AA/ADA Employer
A Tennessee Board of Regents Institution
Accredited with the Council on Occupational Education

NOTICE OF NON-DISCRIMINATION: The Tennessee College of Applied Technology Knoxville is a TBR institution; is an AA/EEO/ADA Employer; and does not discriminate on the basis of race, color, religion, creed, ethnicity or national origin, sex, disability, age status as a protected veteran or any other class protected by Federal or State laws and regulations and by Tennessee Board of Regents policies with respect to employment, programs, and activities. The following person has been designated to handle inquiries regarding nondiscrimination policies: Misty West, Human Resources Coordinator, misty.west@tcatknoxville.edu ,1100 Liberty Street, Knoxville, TN 37919, (865) 259-7594.

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