Job description

JOB DESCRIPTION: Mindful Insurance Solutions Inc

TITLE: Account Manager I

DEPARTMENT: N/A

REPORTS TO: Owner

FLSA: Non-Exempt, Hourly

Hours: 8:00 – 5:00 – Monday – Friday: Hours may flex upon approval of Management.

Supervisory: none

Availability: Must be available to clients/staff from 8:00 to 5:00. May work evenings/weekends in order to meet client/business needs with approval of Owner. Overtime must be approved by
Management.

Position Summary

The Account Manager performs the essential functions of the position, which include aiding
Sales Executives and Account Executives and clients with service needs and making changes to existing accounts. Specific service and marketing responsibilities are required in this position.
Meets service and sales delivery standards and performs essential functions to the quality and service standards developed by the agency. Coordinates with Commercial Account Managers and /or Assistant Commercial Account Managers/Support at the request of the Owner. May be assigned special projects by Owner.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Marketing: o Completes applications in coordination with Sales Executive/Account Executive(s); submits applications to eligible and appropriate carriers; follows up to ensure timely receipt of quotations and policies o Accompany Sales Executive/Account Executive on prospect and client meetings.

May be asked for information for meeting.as requested by Sales Executive o Schedules appointments with clients as requested by Sales Executive/AccountExecutive(s). o Provides technical support to Sales Executive/Account Executive(s); specifically in analyzing client needs, coverage forms and quotations
o Advises Sales Executive if the direct billing, agency billing or premium financing is available. Implements Sales Executive decision and invoices accordingly o Processes renewals in coordination with Sales Executives/Account Executive(s) according to agency procedures. Produces renewal info and attends meeting with the
Sales Team. Implements teams strategy determination, marketing and carrier negotiations o Orders and issues binders, certificates, policies, endorsements and other related items; verifies their accuracy; forwards them to client with appropriate correspondence with the assistance of the Assistant Account Manager/Support o Prepares summaries of insurance, schedules and proposals for word processing or in excel as needed. o Binds proposals and/or works with support to prepare and bind proposals.

• Client Services: o Sends audits of policies to Sales Executive. Maybe asked to review and verify accuracy. At request of Sales Executive supports the facilitation of corrections, as needed, between client and carrier. Notifies Sales Executive of all audits. o Analyze audits ( including but not limited to: WC/Auto/GL/Other) for clients.

Requested to order information from insurance companies. o Workers’ Compensation Ex Mods. o Verifies policy and policy change information, facilitating corrections when necessary o Processes incoming mail and phone requests, responding promptly and appropriately o Uses agency credit and collection policy in invoicing and pursuing prompt payments; request cancellations from the carrier according to agency standards o Determines reasons for requests for cancellations; acts to save accounts; notifies Sales

Executive/Account Executive(s) o Processes and following up on cancellations requests to carriers to ensure accurate and timely resolution; maintains agency in financial equity whenever possible o Works with Sales Executive to identifies exposure to loss . Processes recommendations of appropriate coverages in coordination with Sales
Executive/Account Executive(s) o Prepares premium allocations for clients as needed. o Sets priorities and manages work flow to ensure efficient, timely and accurate processing o transactions and other responsibilities

• Claims Services: o Submits claims on behalf of clients. Coordinates processing for claims with Support

Staff. Owner is notified of all claims. May be asked to file claims. o Monitor claims activities is not required but as position grows would oversee this process. Producing Claims Reports for owner as requested.

• Other Requirements: o Maintains a cordial and effective relationship with clients, co-workers, carriers, vendors and other business contacts

o Keeps informed regarding industry information, new product information, legislation, coverages and technology to continuously improve knowledge and performance o Interacts with others effectively by utilizing good communications skills, cooperating purposefully and providing information and guidance, as needed, to achieve the business goals of the agency

Minimum Qualifications (Education, Experience, Skills)

• College education with a minimum of 2 years insurance experience or a minimum of 7 years insurance experience
• Ability to understand written and oral communication, and interpret abstract information.
• Ability to carry out complex tasks with many concrete and abstract variables.
• Strong computer skills with and familiarity with tools such as Outlook, Excel, Word and agency managements systems; such as, TAM, EPIC, Applied Systems or other Commercial

Lines Software

• Ability to manage complex projects

Desired Qualifications (Education, Experience, Skills)

• Ability to analyze complex insurance situations, needs and options and communicate these options both verbally and in writing in a clear, concise manner
• Property, Casualty Producers License ( Can take exam/study upon hire 60 days) paid by employer
• Advanced Knowledge of insurance products and usages
• Advanced Knowledge of insurance markets and reference to markets
• Knowledge of insurance rating and underwriting procedures

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

While performing the duties of this position, the employee is regularly required to talk or hear.
The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.

The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.

The noise level in the work environment is usually moderate.

Note:

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job- related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will posses the skills aptitudes and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills or abilities.

This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

Reviewed with employee by:

____________________________________ ________________________
Owners Name Date

Received and accepted by:

____________________________________ ________________________
Employee’s Name Date

Legal Disclaimer: This document is intended for informational purposes only and by no means should replace or substitute other legal documents (governmental or non- governmental) reflecting similar content or advice. If you have legal questions concerning your situation or the information provided, you should consult with an attorney.

Job Type: Full-time

Pay: $34,495.12 - $45,000.00 per year

Benefits:

• Disability insurance
• Life insurance
• Paid time off

Experience level:

• 2 years

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay
• Yearly bonus

Travel requirement:

• No travel

COVID-19 considerations:
All areas are sanitized. Also, important in public areas, masks maybe required.

Ability to commute/relocate:

• East Greenwich, RI 02818: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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