Job description

About CONREX:

We are a leader in the single-family rental (SFR) Aggregation space with over 10,000 homes across the Southeast and Midwest. Conrex was founded in 2011 to bring technology to the single-family rental space. Over the years we have become a full-service acquisition, renovation, and property management company growing throughout the South and Midwest. By the application of efficient processes enabled by advanced software, our company can provide clean, safe, affordable housing to thousands of people. We strive to offer better living opportunities for individual families, which ultimately improve the lives in the communities we serve!

Job opening: Account Services and Evictions Manager

Location: Charleston, SC

Primary Responsibilities:

The Account Services and Evictions Manager is primarily responsible for establishing and implementing best-in-class delinquent account management, and eviction policies and procedures and will be expected to also pursue innovative and out-of-the-box solutions. They will also be responsible for building a team to execute the day-to-day functions of the Collections department.

Skills & Competencies:

• Adept in influencing through strong communication and team building
• Ability to prepare well-written proposals, procedures, evaluations, and reports, as well as develop spreadsheets for management and analysis tools, and create presentations.
• Consultative and coaching approach; tolerant of others' viewpoints. Ability to use persuasion and negotiation and other communication principles to influence results without direct authority.
• Ability to set vision, goals, and priorities with a broad understanding of the market and then facilitate successful execution.
• Intermediate knowledge of Word, Excel, and PowerPoint; advanced preferred
• Working knowledge of telephony systems, preferably Five9
• Demonstrated ability to motivate the team to produce high-quality work in a deadline-oriented environment
• Ability to prove critical thinking and problem-solving concepts
• Ability to thrive in a high volume, data entry, and processing work environment
• Experience working in a work schedule environment, including in-office operations, weekends, and holidays, based on business needs.

Qualifications:

• 8+ years experience or equivalent developing and executing eviction prevention policies and procedures.
• 5+ years of general management responsibilities.
• Bachelor's degree in a related field.
• Fair Housing Certification (or willingness to obtain)

Essential Job Functions:

• Initiating data-driven analysis to continually improve policies and procedures
• Coordinating continuous mass communication with Residents and speaking to residents with outstanding balances
• Ensuring the team executes on daily functions of the Collections Department including but not limited to:

Initiating data-driven analysis to continually improve policies and procedures, coordinating continuous mass communication with Residents, speaking to residents with outstanding balances, posting payments to accounts, resolving customer billing issues, reducing accounts receivable delinquency, managing the eviction process, verifying occupancy, and turning over residents to a collections company when required.

• Ensuring the team executes the day-to-day functions of the Evictions department, which include but are not limited to:

Timely posting of notices for delinquent residents, daily management of attorneys across markets in all stages of eviction processes and evaluating resident ledgers and providing guidance to markets before court dates.

• Analyze delinquent and evicted residents to improve the resident screening process.
• Establishes standards, policies and procedures, and partnerships with service and/or technology providers to optimize the overall credit risk of the portfolio. Monitors and evaluates all markets for their adherence to standards, policies, and procedures.
• Establishes standards, policies, and procedures that minimize credit loss primarily by working with residents to prevent eviction where possible.
• Develop and implement a follow-up system to monitor, and minimize roll-over from different collection inputs (0-5, 5-9, and 9+ weeks in collection buckets).
• Launch consistent collection actions (calls, emails, text, etc) to achieve company collection/delinquency objectives.
• Partners with the industry’s best collection and/or rent guaranty specialists to ensure maximum recovery.
• Establishes, communicates, and trains eviction policies and procedures company wide.
• Executes a best-in-class eviction process that is both effective and empathetic given the sensitive nature of such an occurrence.
• Executes project and change management oversight effectively.
• Sets and enforces individual performance standards for employees.
• Effectively develops and manages talent.
• Always conduct yourself in a courteous and professional manner.
• Other duties, as assigned by supervisor or leadership team.

Key Metrics & Responsibilities:

• Monthly 30/60/90+ day aged receivables balance as % of contracted rent
• Monthly 30/60/90+ day aged receivables based on no payments received days
• Trailing 3 months of credit loss
• Roll over for 30, 60, and 90+ buckets
• Average days in eviction
• 90% Contact
• 90% Quality Service
• Knowledge of Housing Authority, Housing Choice Voucher, applicable regulations, and laws pertaining to the program.
• Outstanding communication and interpersonal abilities.
• An analytical mindset with excellent organizational skills.

Physical Requirements:

• Capable of working extended hours, including evenings, weekends, and holidays as necessary.
• Able to see well enough to read faint or partially obscured writing or printing, with corrective lenses if needed.
• Must be able to speak English in a clear and understandable voice so that various types of communications may be conducted with people of various levels of education and capabilities, including the exchange and receipt of information over the telephone.
• Position involves sitting, standing, stooping, kneeling, pushing, shoving, lifting, carrying, and moving objects that can weigh up to 25 lbs. This movement can occur throughout the day. Must also be able to climb several flights of stairs if necessary.
• Must be able to interact with all types of individuals, be mentally alert, detail-oriented, and with good reasoning skills.
• Must be able to work in small and confined spaces for extended periods of time.
• Must have finger dexterity for typing/using a keyboard.

Environmental Requirements

• Must be able to work on more than one assignment at a time with frequent interruptions, changes, and delays. Must be able to remain focused and work effectively, efficiently, and cheerfully under such circumstances. For safety reasons, employees must remain alert to working conditions and aware of safety, health, and environmental concerns.
• Must be able to work effectively and cheerfully in an environment that may be stressful due to adversarial situations resulting from the proper performance of duties.
• Must be able to work in the office as regularly scheduled

Why work for CONREX?

Our Mission – “We Positively Impact the Lives in the Communities We Serve”. We do this through the work we do and the volunteer efforts that the company sponsors. You can make a difference in your community while you work!

Outstanding benefits package– our benefits are provided by Brookfield and offer an immediate 5% match on the 401(k) plan, wellness credits that significantly reduce the employee cost for health care coverage, and up to 160 hours of PTO per year for full-time employees.

Huge parent company – support and backing from Brookfield Asset Management, one of the largest real estate asset management companies.

Career growth – with our plans for growth and expansion into new markets, there are many opportunities to move up within the company.

Equal Opportunity Employer

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Charleston, SC 29403: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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