Invest in People. Empower Success.

Account Solutions Universal Specialist

TwinStar Credit Union is seeking an Account Solutions Universal Specialist to join our team! The Account Solutions Universal Specialist acts in the best interest of TwinStar Credit Union by working with troubled borrowers to identify any available debt restructure options to prevent or resolve delinquent accounts. This position supports department specialists with duties, projects and/or back up as needed.

Location: This position is remote in following States only: Alabama, Arizona, Florida, Idaho, Kansas, New Mexico, Oregon, Texas, Tennessee, Maine and Washington State

Hours: Must be available to work Monday - Friday 8:00 AM - 6:00 PM, and Saturday's 9:30 AM - 2:00 PM Pacific Standard Time.

Status: Full-Time, Non-exempt

Salary: $22.54-$28.18/hr Depending on qualifications and experience

Essential Functions and Tasks:

• Communicate with borrowers that have been identified as troubled and/or high risk to determine, negotiate and recommend the best workout or collection option available.
• Document all action taken, including telephone conversations, alternative financial arrangements and correspondence; follow up with borrower when additional documentation is needed.
• Educate borrowers on credit and its relation to their financial needs.
• Coordinate and/or perform analysis of troubled borrowers and at-risk loans.
• Review, maintain and resolve accounts as presented and take action to mitigate the Credit Union’s exposure to risk in a timely manner.
• Prepare, review and execute necessary documents for collection actions, workout loans, and debt restructures, including titles, liens, agreements, promissory notes, etc.
• Review credit and debt restructure requests from borrowers; make decisions or recommendations on requests using sound underwriting principles within established Credit Union policies and guidelines, and within stated authority level.
• Actively engage with people in a respectful and professional manner.
• Communicate with internal, external and potential members in a friendly, professional manner in person, over the phone and via e-mail.
• Support Management and member decisions and goals in a positive, professional manner.
• Represent the credit union with a high level of integrity and professionalism.
• Adhere to federal and state regulations, credit union policies and procedures and other compliance obligations.
• Maintain a strong and current understanding of laws, regulations, credit union policies and procedures regarding collection activities.
• Support for Recovery Specialist, Legal Specialist, Loss Mitigation Specialist, and Account Solutions Representative duties
• Perform MIP (Member Identification Program) process as outlined in the credit union’s Bank Secrecy Act procedure. Ensures the security and confidentiality of private member information. Refers to procedure 9009 for current guidelines.
• Generate reports as needed.
• Work diligently to meet or exceed goals established by management.
• Reports regularly to work and returns from breaks and meal periods on time according to the posted schedule.

Education and Experience Required:

Education

• High school graduate or GED

Experience

• 1+ years financial counseling

Education and Experience Preferred:

Experience

• 4+ years related experience
• Certified Financial Counselor

Education

• Bachelor's Degree (B.A/B.S)

ARE YOU READY TO JOIN OUR CREDIT UNION TEAM? Please fill out our mobile-friendly application. We look forward to meeting you!

Discover a Career with TwinStar Credit Union

We invest in people and empower success.

At TwinStar Credit Union, we offer our employees rewarding careers serving our members and communities. Our approach is centered on the member experience while creating "Digital First” solutions. We know our employees do best when they are cared for. The experience created for members and employees is our difference.

Our Experience Principles are:

1. Make it easy for us

2. Deliver us value

3. Empower us

4. Care about us

5. Know us

Through these principles, we recognize that investing in the growth and development of others is a measure of success. At TwinStar, we are deeply committed to creating an environment where members and employees feel empowered to bring their whole and authentic selves to each experience. We embrace and celebrate our diversity in individuals and in thought while striving for inclusion in all we do.

Career Development

Being an employee of TwinStar Credit Union is so much more than a job. It’s a place of belonging, where each employee is surrounded by others who support in a way that helps ensure the ongoing success of all.

We recognize that investing in the growth and development of our employees is one of our most important measures of success.

The experience of our members ultimately ties back to the experience of being a successful and well-developed TwinStar employee. It begins with a full Onboarding program – a multi-day learning experience geared toward helping new employees feel welcome, connected, included, and engaged. But that’s just the beginning!

Other opportunities for growth include:

• A vast library of curated online learning content, developed by in-house professionals or through reputable industry partners.
• Coaching and mentoring using proven methods and techniques.
• Engaging and interactive instructor-led training, facilitated by seasoned experts.
• Networking with industry professionals in the Pacific Northwest and across the country.
• Tuition assistance to open doors to professional licensure, certification, or degrees of study.
• In-house Employee Resource Groups, creating inclusive micro-communities to use your voice.

Location: This position is remote in following States only: Alabama, Arizona, Florida, Idaho, Kansas, Nevada, New Mexico, Oregon, Texas, Tennessee, Maine and Washington State
Status: Full-Time, non-exempt

Salary: $22.54-$28.18/hr Depending on qualifications and experience