Job description
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit
CIBC.com
Job Description
The Manager, Operations Management is responsible for managing team members to achieve high performance levels and deliver outstanding service. The role applies advanced knowledge to motivate, mentor and guide staff to enhance productivity, providing industry specific training to develop problem-solving ability in all team members. The Manager, Operations Management oversees day-to-day production activities including resource allocation, budgeting, change integration, system operation and process improvement in the delivery of services. In addition, the role manages all escalated issues to identify root cause and make appropriate decisions to resolve more complex issues, exercising independent judgement within defined policies and procedures. This role also caters to operational effectiveness, implementation of strategic initiatives, and assisting business partners to achieve business objectives.
Position Responsibilities:
- This position will report to the Head of Electronic Payments in the US.
- Lead a team of 4 processing resources on business days as aligned with the Federal Reserve. (May include Nights and Weekends as needed)
- Responsible for scheduling, performance evaluations, and maintaining a high degree of quality and productivity of direct reports.
- Establish strong working relationships with key business partners.
- Ensures strong quality and productivity of the ACH processing team.
- Will work closely with Treasury Management, Financial Crimes-Fraud Recovery and the Treasury Management Services Team.
- Responsible for all training and cross training to ensure no key people risk.
- Responsible for the end of day balancing, file and exception processing.
- May manage special projects requiring some coordination and/or contribute to project teams.
- Develop and maintain policies, procedures and training materials to maximize efficiency and customer service within the team.
- Participate in long term or strategic planning.
- Develop Reporting and other analytical functions for monitoring of productivity and trends.
- Maintain awareness of industry leading practices and work to incorporate as applicable.
- Calm under pressure or in stressful situations.
- Responsible for assisting in the development and implementation of contingency plans.
- Participate in Audit and Compliance review activities.
- Identify and assist in the implementation of process improvements to increase STP rates and error reduction while maintaining a strong understanding of risk and operational controls.
- Comply with all policies, procedures, and banking regulations applicable.
- And additional duties as assigned.
What you need to know
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CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contactMailbox.careers-carrieres@cibc.com
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You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
Job Location
IL-70 W Madison St, 9th Fl
Employment Type
Regular
Weekly Hours
40
Skills
Auditing, Business Process Improvements, Critical Thinking, Detail-Oriented, Microsoft Applications, Operational Control, Operations Management, Payment Processing, Process Changes, Process Improvements, Strategic Planning
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