ABOUT US

We are driven by service through PASSION, PEOPLE & PURPOSE. A Family of Brands making travel matter for over 100 years.

The Travel Corporation is made up of a team of individuals with a shared goal of delivering exceptional travel experiences that make a positive difference. We’re leading the way in responsible travel, and unique rich local experiences, and are dedicated to making sure travel is easy and enjoyable. We’re seeking new talent to elevate our team and can’t wait to hear from you. Get in touch.

HOW YOU'LL WORK

We’re energized by all the opportunities of the new world and are proud of our inspiring global workplaces. We look to inspire teamwork, collaboration, and passion for creativity.

We offer a flexible work environment - in person in exciting offices and virtually with leading technology.

Working together across markets, teams and disciplines ensure everyone has a voice and everyone is part of our industry-leading brands. Irrespective of where you are, we cultivate environments where everyone contributes, and everyone flourishes.

PERKS

• After your first year, you get an annual travel credit of $1,250 to travel on any one of our core travel brands.
• You also get 2 weeks a year where you can work from anywhere in the world, your choice.
• To grow – we offer a global training calendar, with a mix of virtual, in-person, and e-learning courses. Plus, we give $3,000 per year to support external learning and development courses that interest you and drive your passion.
• Giving back - we give you two paid workdays each year to volunteer to make a difference in causes that are close to your heart too. We believe that travel is a privilege, but with that privilege comes the responsibility; to ensure we have a positive impact on the places we go, the people we meet, and the wildlife we enjoy. We ensure that travel is a force for good and that we MAKE TRAVEL MATTER®.

Position Summary

The Air Specialist handles incoming bookings and service inquiries for airline reservations using Company resources to provide complete and accurate air itineraries for all Travcorp USA Brands (AAT Kings, Brendan Vacations, Contiki Holidays, Insight Vacations, Luxury Gold, Trafalgar Tours, and Cost Saver).

Duties and Responsibilities

• Book applicable air itinerary in conjunction with scheduled tours to ensure accurate flight arrivals/departures as well as costing requirements via voice, chat, email

• Read, understand, and apply contract bulk rules and restrictions including bulk fares, code-shares, routing requirements, ticketing deadlines, changes, and cancellations.

• Issue airline tickets according to airline and company policies and procedures. Ticket issuance includes Phase IV's and exchanges.

• Provide courteous and prompt response to e-mail, chat, and phone requests for air-programs information from internal and external customers.

• Courteously communicate with external customers to advise of applicable air itinerary changes resulting from an airline-initiated flight change.

• Process name corrections in Amadeus, and in-house systems requested by internal and external customers according to airline and company's policies and procedures within.

• Work within team to achieve performance standards for all brands and air department duties.

• Provide assistance over the phone, chat, email for in-house reservation agents and managers.

• Process miscellaneous requests including seat assignments, special meals, and email confirmation requests.

• Process airline schedule changes and inform internal and external customers of changes.

• Process queues with efficiency and accuracy according to department protocol.

• Ability to keep open communication with other team members.

• Work directly with management on problem solving.

• Maintain the integrity of the company and our airline partners.

• Be available to work any shift during business hours including rotating weekends.

• Be available to work overtime when necessary.

• Knowledge of Microsoft 365 apps.

• Ability to type minimum of 50 wpm

• Other duties as required and assigned.

Qualifications

• 1 year in the travel industry preferred.

PAY RANGE

$18.00 - $20.00 Hourly

The Travel Corporation is an equal opportunity employer and does not discriminate against race, color, creed, sex, gender, religion, marital status, age, national origin, sexual orientation, or any other consideration made unlawful by federal, state or local laws or ordinances.

To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.