Job description

JOB DESCRIPTION

The position description is a guide to the critical duties and essential functions of the job, not an all-inclusive list of responsibilities, qualifications, physical demands, and work environment conditions. Position descriptions are reviewed and revised to meet the changing needs of the organization.

TITLE: Application Analyst I

JOB OVERVIEW: The IT Application Analyst II will demonstrate competence in analysis and troubleshooting and will have the ability to document and resolve issues in a timely manner with minimal guidance.

DEPARTMENT: Information Technology

HOURS OF WORK: As required to fulfill responsibilities

RESPONSIBLE TO: Director, Business & Support Applications

PREREQUISITES:
Bachelor's degree, OR Associates degree and one (1) to two (2) years related industry experience, OR four (4) years related experience.
Applied IT Job Experience: 0-3 years
Experience in an application/system support role in a multiple system environment.
Documented ability to work with computer systems.
Documented record of excellent leadership, communications, and organization skills
Must be able to obtain required application certifications and complete all application course work within six months of hire date.

QUALIFICATIONS:
Ability to set priorities, produce accurate work, and meet deadlines.
Ability to function in a setting with a wide variety of duties and numerous interruptions.
Competence in analysis and troubleshooting.
Understanding of healthcare computing environments preferred.
Ability to be self-directed, learn quickly with strong attention to detail.
Excellent communication and organizational skills.
Microsoft Office proficiency is required.

UNIQUE PHYSICAL/MENTAL DEMANDS, ENVIRONMENT AND WORKING CONDITIONS:
Requires the ability to move PC's and printers weighing up to 40 lbs.
Requires planning, organizing, and working on multiple tasks at one time.
Tolerates ambiguity in instructions and work situations.

PERFORMANCE RESPONSIBILITIES:
Generic Job Functions: See Generic Job Description for Administrative Partner
Essential Responsibilities and Competencies

General I.T. Job Functions:
Provides direct supervisor or lead with a weekly summary of activities.
Documents change control and system problems according to departmental procedures.
Advises direct supervisor or lead of potential problems, requirements for expanded services and status of current systems on an ongoing basis.
Promptly notifies direct supervisor or lead of problems, unexpected tasks and missed targets.
Responds to all requests according to departmental standards.
Performs end-user functions for assigned products to a high level of competency.
Ensures that reports, data and devices are appropriately secured.
Maintains the security of the Data Center(s) systems and information, per VMC and departmental Information Privacy Policies.
Provides after-hours support as required.
Ability to successfully log into enterprise network and all supported applications.
Ability to organize, schedule, manage (chair) meetings and publish meeting minutes.
Ability to successfully contact vendor for support.
Ability to complete annual VMC educational requirements.
Performs other related duties as required.

Application Analyst I:
Documentation Skills: Listens to business needs expressed by clients and documents clearly system capabilities and constraints. Maintains specifications according to departmental standards.
Issue Resolution: Troubleshoots, documents, and resolves issues in a timely manner for assigned products with guidance.
Level of supervision and independent judgement: Closely supervised with little latitude for independent judgment. Works under clearly defined guidelines.
Project skills: Contributes to the planning and completion of projects on time as designed by project management
Test Planning: Builds complete testing plans to validate system parameters and functionality performs as specified, with guidance.
Organizational Impact: Conducts routine tasks as directed. Contributes to specific objectives and outcomes as directed.
Team Building/Working with Others: Helps maintain focus of the team's mission and contributes to the team's success.

Date Created: 1/18
Grade: 24
FLSA: E
Cost Center: 8553

PREREQUISITES:
Bachelor's degree, OR Associates degree and one (1) to two (2) years related industry experience, OR four (4) years related experience.
Applied IT Job Experience: 0-3 years
Experience in an application/system support role in a multiple system environment.
Documented ability to work with computer systems.
Documented record of excellent leadership, communications, and organization skills
Must be able to obtain required application certifications and complete all application course work within six months of hire date.

QUALIFICATIONS:
Ability to set priorities, produce accurate work, and meet deadlines.
Ability to function in a setting with a wide variety of duties and numerous interruptions.
Competence in analysis and troubleshooting.
Understanding of healthcare computing environments preferred.
Ability to be self-directed, learn quickly with strong attention to detail.
Excellent communication and organizational skills.
Microsoft Office proficiency is required.

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