AREA PEFORMANCE

• Continued analysis of current business needs by measuring KPI’s and partnering with area leadership.
• Increasing sales acumen through consistent coaching and development conversations in field.
• Achieve key business objectives including sales targets and quality metrics while delivering a best-in-class customer service experience in a multi-unit environment.
• Effectively communicate and monitor the performance of the sales team against all sales targets including new activations, Xfinity Comcast for broadband, TV connections and other quality and profitability mixed metrics for the store.
• Oversee and maintain training material and curriculum resources with upward feedback to Manager of Sales Enablement.
• Participate in special projects as needed
• Other projects and duties as assigned

MIX

• Facilitate sales and sales training that will be executed through classroom, on-the-job training, train-the-trainer as well as synchronous and asynchronous e-learning strategies
• Build strong relationships and partner with all levels of leadership to drive learning initiatives in-market. Including but not limited to local client management, local level vendor partners, vendor partner trainers, and our internal learning enablement team.
• Distribute training aids, such as instructional material, handouts, evaluation forms, etc.
• Liaise with vendors/carrier partners as directed by OSL HQ to drive learning objectives
• Ensuring correct in field process execution of all operational and sales duties.

RETENTION

• Ensure career development conversations are had to focus on employee development.
• Have candid conversations with managers and associates to raise their awareness of development opportunities and connect them to resources
• Create and maintain training schedules for existing employees and new hires

SALES SPEED AVERAGE

• Facilitation of the onboarding process with each new hire increasing speed to execution and sales effectiveness.
• Train sales representatives to ensure they are equipped with the product knowledge and sales skills to be successful in their role
• Develop realistic and applicable action plans for each member of the sales team to ensure they meet their goals.
• Leverage role-playing and side-by-side selling to demonstrate successful sales strategies and tactics
• Provide coaching, mentoring, and motivation to a team around selling techniques, customer experience, and operational efficiency
• Implement and execute new employee onboarding, sales/operations training, product training, talent development and growth initiative programs to accelerate sales associate performance

QUALIFICATIONS/SKILLS/JOB REQUIREMENTS:

• 3+ years of experience in a sales or training role in the retail industry
• Have the strong ability to motivate, inspire and build long lasting relationships within all levels of the organization
• Must be self-motivated and keen to build and develop your own career through constant learning
• Demonstrate credibility, knowledge of all learning platforms, product knowledge and training materials
• Strong understanding and execution of selling processes
• Be able to downwardly communicate sales process to a team of people and be able to measure impacts in both qualitative and quantitative terms.
• Strong knowledge of and confidence with MS Excel, Word, PowerPoint and webinar platforms
• Must have high level of organizational, time management and critical thinking skills
• Experience in facilitating small and large groups
• The successful candidate will be energetic, responsive, decisive and must possess a good knowledge of the wireless industry
• Strong communication and influencing skills (verbal, written, presentations)
• Strong relationship management skills to establish trust and credibility with associates, business leaders, and subject matter experts; getting results with and through others without formal authority• Travel (approx. 60-80%)

FOR PRIOR TO APPLYING TO THIS POSITION, INTERNAL CANDIDATES MUST MEET THE FOLLOWING CRITERIA:

• 6 months in current position
• Meeting all performance expectations
• Discuss with their Manager prior to applying for the position.
• Sounds like a good fit? Well, let’s talk!