The Arrival Coordinator will ensure a seamless experience for guests arriving and departing at Disney’s Grand Californian Hotel and Spa. You will integrate the Guest Services, Valet, and Front Desk Cast Members in creating magical moments and attending to guests needs. You will facilitate the guest transition from the arrival kiosk to the bell/valet team and into the lobby.

You will report to the Manager- Guest Services Bell & Valet

Responsibilities:

• Interact with guests and Cast Members to answer questions, provide directions, event information, and other services to help create a magical experience for our guests and Cast Members.
• Proactively engage guests and create magical moments that leave a lasting impact.
• Coordinate the arrival and departure experience by engaging with VIP coordinators, Special Activities Team, Front Desk/Guest Services, Bellman, Valets, and Guest Relations Team.
• Ensure the integrity of the defined processes are met to maintain the guest experience.
• Uphold and ensure the industry standards are being met consistently and Cast Members are in the appropriate positions to meet those goals.
• Maintain the work location to enhance the Show aspect of the Resort.

Basic Qualifications:

• Valid CA Driver’s license and clean driving record
• Flexible/adaptable (may work a variety of shifts including AM, PM weekends and Holidays)
• Excellent guest service skills. Ability to perform in a fast-paced environment and use guest recovery methods. Can anticipate the needs of guests.
• Self-directed to complete tasks with minimal supervision).
• Ability to influence peers and partners to maintain a seamless arrival and departure experience.
• Detail orientated, can complete repetitious tasks while maintaining quality.
• Able to positively engage with guests, team members and leaders.
• Part Time Cast Members must be available to work Friday/Saturday and Sunday

Physical Demands & Environmental/Working Conditions

• Walking / Standing: Constantly (up to 8 hours per day)
• Pushing / Pulling: Constantly up to 10 lbs., frequently up to 25 lbs., occasionally up to 50 lbs.
• Lifting: Constantly up to 25 lbs., frequently up to 75 lbs. Cast Members may be required to lift bags weighing up to 75 lbs. into Guest vehicles.
• Bending / Twisting / Kneeling: Frequently (when handling luggage)
• Use of hands: Frequently
• Working Environment: Constantly working outside in sunlight and/or inclement weather

Preferred Qualifications:

• Experience in a fast-paced Hotel Front of House role.
• Knowledge of Forbes industry standards and Triple A Diamond standards.
• Previous experience as a Doorman/person, Door Captain, Front Desk or Concierge
• Bilingual

Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at jobs.disneycareers.com/benefits.

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The pay rate for this role in Anaheim, CA is $22.00 to $26.46 per hour