AT&T Connected Community Manager - Nashville, TN
Full Time
Nashville, TN 37011
Posted
Job description
A outside sales position that generates new sales of AT&T products and services to new and existing AT&T customers in residential Connected Communities (MDU).
Primary Responsibilities:
- Prospect for new and existing customers at ACC Properties and Multi-Dwelling Units working closely with Account Managers within AT&T Connected Communities with a focus of meeting or exceeding the following guidelines. Minimum of 20 outbound calls per day. 20 property visits and 2 onsite resident events per week. Daily follow up calls/customer service, and report daily results.
- Research and analyze existing accounts for additional sales and revenue opportunities, account discounts, renewal eligibility, with a focus on Wireless, Fiber Internet, and DIRECTV Stream.
- Report on performance regarding goal setting for weekly and month-to-date GP per opportunity, Subsidies, Attachment Revenue, and Activations.
- Assists sales organization in providing post-sales support for customer orders.
- Manage personal training and learning paths for AT&T training monthly, quarterly, and annually.
- Ability to manage and report on monthly forecast and complete all expenses reports accurately and on time.
- Build and maintain strong relationships with AT&T Connected Communities a specialized division of AT&T dedicated to creating alliances with apartment ownership and management groups.
- Manage customer account issues and resolutions through superior customer service.
- Ensure all customers are assisted in a friendly, prompt, professional and ethical manner.
- Prepare action plan for monthly ACC OPS Review focusing on 3-month performance report at assigned properties.
- Professional approach and demeanor to be able to communicate and interact with AT&T customers and AT&T Account Managers and Leadership.
- Must have positive attitude, excellent written communication skills, attention to detail, time management, excellent verbal communication skills and ability to be proactive.
Qualifications:
- Sales skills
- Strong customer service skills
- Strong communication skills (written & oral)
- Prospecting skills
- Successfully complete a background check, driver’s license check and substance abuse testing
- A valid driver’s license and good driving record
- Time Management
- Relationship building
- Pipeline/Funnel Management
Benefits:
- Medical, Dental, Vision, 401k
- Accruing Paid Time Off
- Holiday Pay
- Parental Leave
- Bonuses
- 50% of AT&T Wireless Bill and more Employee Discounts
- Tuition Support
Compensation:
- Salary: Annually plus monthly commission
- Benefits: Medical, Dental, Vision after 60 days of employment as well as LTD, STD, and Life
- PTO
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