AVOIC - Patient Services Rep - Scheduler - Full Time - Req# 1879361481

Full Time
Lancaster, CA 93534
$16 - $20 an hour
Posted
Job description

Pay ranging from $16.00 - $20.00 per hour based on experience.


Under the direction of the Operations Manager, the PSR’s responsible for the day-to-day operations of the Imaging Center. This position will require a working knowledge of medical terminology and will involve general support to staff of the medical imaging center. This position will require good organization skills as will as tactful communication approach. Will use discretion when handling highly confidential information and have the ability to use independent judgment. This position must deliver quality customer service, which meets or exceeds expectations of patients, physicians, physician’s office, Insurance Companies and staff members.

Leadership:

· Must adhere to all Antelope Valley Outpatient Imaging Center (AVOIC) Compliance rules and regulations.

Essential Duties:

· Perform day to responsibilities within the Pre-Registration, Front Desk or Scheduling departments, as assigned by Management.

· Portray Positive and caring demeanor when dealing with all patients and physicians.

· Have the ability to perform independently, use good judgment and make sound decisions.

· Demonstrates a commitment to providing the highest and most reliable quality service available on a daily basis.

· Demonstrates excellent telephone etiquette and ability to relay accurate detailed messages.

· Responsible for informing Lead or C S Supervisor of complex or problematic issues as needed.

· Performs daily functions as required & needed to ensure maximum efficiency of the department.

· Cooperates with Radiology team members in a constructive and supportive manner.

· Coordinates preventative maintenance of Customer Service issues and maintain logs/records.

· Reports to Immediate Supervisor the need for office equipment repair or maintenance and needed office supplies.

· Have knowledge of radiation safety standards and all other safety standards.

Essential Job Functions

Work Position:

1. Sitting – Frequency - 80% or more.

2. Standing – Frequency – approximately 5%

3. Walking – Frequency – approximately 15%

Body Movements:

1. Lifting – 0-15 lbs.; – Frequency – approximately 5%

2. Bending, stooping and squatting – Frequency – approximately 3%

3. Reaching above head to 75 degrees – Frequency – approximately 2%

4. Hand/grip dexterity – Frequency – approximately -90%

Skills and Abilities:

  • Knowledge of Medical terminology
  • Proficiency in Microsoft Office programs (Word, Excel, Power Point and Outlook)
  • Excellent Customer Service skills
  • Strong Attention to details and good organizational skills

Qualifications:

  • 1-year experience with registration activities for scheduled Radiology appointments;
  • High School diploma or equivalent GED;

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