Job description

Salesforce (SFDC) System Administrator / Business Systems Analyst

• Reporting to the Director of Business Systems, the SFDC Admin/Business Systems Analyst will be responsible for the management/administration and development/support of the company CRM system (Salesforce) as well as its integration with the company document management, patent database, and license accounting systems.
• This individual will work closely with other members of Via’s Patent Licensing and Business Operations group as well as Legal, Sales, Program Management, Accounting, IT, and Compliance teams.
• The successful candidate will possess a deep understanding of Salesforce translating business requirement into the proper design and as well as industry experience in dealing with global users.

Essential Job Functions

• Work closely with legal, program management, sales, IT, and accounting to develop business requirements with a primary focus on Salesforce system integrations.
• Collaborate with stakeholders, define business requirements, support deployment, configure and test systems to ensure successful implementation of stakeholder business requirements.
• Document functionality and create user training material as related to application developments and enhancements.
• Determine logic for integration of multiple systems and provide post-deployment support.
• Monitor and identify issues with all workflows, de-bug, and manage successful resolution of matters. Oversee and maintain system integrity.
• Promptly respond to issues raised throughout the organization and ensure resolution.
• Evaluate and manage new projects. Enhance current or develop new functionalities.
• Prepare large amounts of data to upload to or download from Salesforce using Data Loader cleansing and deduplication tool.
• Manage AppExchange installation and deployment. Monitor integration of all systems in relation to Salesforce.
• Create test cases and test scenario documentation for enhancements and new developments.
• Conduct analyses of business workflows and IT related processes. Determine logic for new developments and improve existing systems.
• Create flow diagrams, define requirements for software acquisition and/or application development, and ensure that business needs are met.
• Assist in post-implementation continuous improvement and automation efforts by enhancing performance and providing increased functionality
• Research and assess new applications, tools, and vendors suitable for Via business needs.
• Deliver resource activity status and detailed time tracking to management by communicating project issues and project gaps.
• Create role-specific Salesforce profiles to determine proper accessibility to authorized users.
• As needed, research and present CRM-leveraged solutions to stakeholder requests at company meetings.
• Regularly run basic reports from CRM system to support processes and develop ad-hoc sales analysis reports.
• Maintain integration and data integrity through systematic auditing.
• Perform duties as assigned by immediate supervisor, Senior Manager of Patent Licensing and Business Operations, and upper management.

Knowledge, Education, Skills, Abilities, and Experience Required

REQUIRED

• A bachelor’s degree (preferably with an emphasis in Business Administration or Information Systems), or equivalent experience.
• Salesforce Administrator certification(s) required (ADM 201/ADM 211, Salesforce cloud, with lightning experience).
• Ability to accurately define business requirements for stakeholders.
• Ability to create functional designs for Salesforce is required
• 5+ years of direct experience working with Salesforce as a BSA at a firm or corporation.
• Proficient in Salesforce administration and AppExchange.
• Experience with Apptus (Contract Management) system administrator REQ
• Experience with email campaign tools considered a plus. (Conga, others)
• Experience in Programs required: fedex, docusign, etc. All through salesforce.

PLUS:

• Master’s degree is a plus
• Apex coding and/or SQL server experience considered an asset.
• Experience with creating system integration scripts

Job Type: Full-time

Pay: $70.40 per hour

Schedule:

• 8 hour shift

Work Location: In person

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