Job description
Effective September 19, 2021, all COH employees, interns, subcontractors, and volunteers are required to be fully vaccinated against Covid-19. This includes all staff, whether they are working remotely, hybrid, or in person. To be in compliance, and to be considered fully vaccinated, employees should have received one shot of Johnson & Johnson or two shots of either Pfizer or Moderna, plus, as of March 18, 2022, the appropriate booster, as based on CDC guidance below: If you require a religious or medical exemption, please reach out to hr@cohdc.org
- Moderna: Eligible for the booster 5 months after completing your Moderna COVID-19 vaccination series, with an additional 30 days to receive your booster allowed for by COH
- Pfizer: Eligible for the booster 5 months after completing your Pfizer COVID-19 vaccination series, with an additional 30 days to receive your booster allowed for by COH.
- Johnson & Johnson: Eligible for the booster 2 months after receiving your Johnson & Johnson vaccine, with an additional 30 days to receive your booster allowed for by COH.
The Call Center Medical Receptionist is accountable directly to the Call Center Coordinator or Lead Call Center Receptionist. This candidate ensures smooth patient flow by answering all phone calls in a timely manner, and ensuring patients have a positive phone experience when calling COH. This candidate answers the telephones in a polite and professional manner and transfers calls to the appropriate place. This is a full-time position.
Salary- This position starts at $42k and up based on experience. Indeed provides their own estimated salary calculator and is not affiliated with COH's range.
Highlighted Duties and Responsibilities:
- Greets patients in a polite and professional manner on the telephone.
- Answers and screens all telephone calls appropriately and independently while scheduling appointments, creating telephone encounters and forwarding them to the appropriate personnel within one business day
- Registers new patients in eClinicalWorks and verifies that existing patient registration is complete and all appropriate information are obtained for the patient account
- Monitors and responds in a timely manner to patient voicemails daily or as assigned.
- Monitors and responds to telephone encounter queue daily or as assigned.
- Monitors actions queue and calls patients to schedule follow-up appointments daily or as assigned.
- Verifies patients’ insurances and determines any charges/copayments.
- Marks appointment statuses appropriately.
- Monitors and responds in a timely manner to patient voicemails, telephone encounters, and actions daily or as assigned.
- Secures patient information and maintains patient confidence by completing and safeguarding medical records and keeping patient information confidential.
- Effectively uses de-escalation skills to manage any customer service problems with patients on non-clinical issues, troubleshoots the problem works to find a solution, and contacts supervisor for further assistance if an immediate solution is not available.
Minimum Qualifications:
- High School Diploma/GED required
- Experience with Electronic Medical Record. Experience with eClinicalworks preferred.
- Strong customer service skills required.
- Minimum of one year experience as a Medical Receptionist preferred.
- Strong organizational skills and commitment to working in a professional environment.
- Strong customer service skills.
- Ability to work a flexible schedule, including evenings and weekends required.
- Experience in medical setting required
- Ability to work on site and to travel between sites required
- Bilingual preferred in English and Spanish/Amharic
- Ability to work some evenings and weekends required
- Proof of vaccination against COVID-19 is required. COH will consider requests for reasonable accommodations for anyone who cannot be vaccinated for a religious or medical reason, subject to applicable law.
- This position is considered Hybrid: Remote work and on-site work requirements are generally split roughly 50/50. Please note that remote work designations are subject to change or fluctuate at any point in time and the supervisor may require in person learning for a specific amount of time after hire
We offer great benefits including:
- Medical/Dental/Vision Plans through CareFirst BlueCross Blue Shield;
- Life insurance, short-term disability and long-term disability insurance;
- 403(b) Retirement Plan;
- Flexible Spending Accounts for medical and dependent care reimbursable expenses;
- Transportation pre-tax payroll deduction for metro;
- Generous paid vacation leave, sick leave and holidays;
- Eligible for up to 5% raises on an annual basis based on performance evaluation
- Tuition Reimbursement for graduate studies;
- NHSC and DCHPLRP loan repayment participants
- Opportunities to volunteer at our programs or COH events
- And much more!
About Us:
Community of Hope is a mission-driven, innovative, and rapidly growing nonprofit. For nearly 40 years, we have provided healthcare, housing, and supportive services for low-income, underserved, and homeless people in Washington DC. As a Federally Qualified Health Center, we provide medical, dental, behavioral health, and care coordination services for the whole family at three locations in DC. Community of Hope also has a strong emphasis on maternal and child health, with a midwifery practice and the only free-standing birth center in DC. Community of Hope is also providing community walk-in COVID testing and COVID vaccines. Community of Hope is also one of the largest providers in DC of housing and support services for families experiencing homelessness. Through providing these programs, we live out our mission to improve health and end family homelessness to make Washington, DC more equitable.
At Community of Hope, we care for families by providing direct services with a focus on prevention, healing, and wellness. We improve lives by building on families’ strengths, honoring their choices, and taking a whole-family, multi-generational approach. We lead and advocate for system change to address the effects of historical and current racial inequities on health outcomes and housing opportunities. We embrace the diversity of our community, welcome all voices and perspectives, and treat everyone with respect, compassion, and integrity. We strive for excellence in all that we do, implement evidence-based practices, measure our outcomes, and use this knowledge to continuously strengthen our work. In 2020, and in 2014, 2016, 2017, 2018, we were selected as one of The Washington Post 150 Top Workplaces based on feedback from our staff. Community of Hope is committed to diversity, equity, and inclusion (DEI) through our mission, strategic plan, and at the staff level with several ways for staff to get involved with DEI initiatives.
Check out our website for more information here.
Check out our website for more information here.
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