Job description

The Call Center Representative will be the initial connection point for customers calling in or online with technology questions or issues that require our solutions experts. The Call Center Representative be in our in-store Call Center delivering professional, award-winning, personalized customer experiences.

• Provide a great customer experience by providing strong, professional communication over the phone and via email.
• Respond to online parts and price quotes, and set repair appointments.
• Respond to leads that come in via Google or uBreakiFix portal and set appointments.
• Respond to quotes for parts from various online platforms.
• Responsible for answering any inbound calls and securing the customer by setting up an appointment in portal for store technicians.
• Respond to negative feedback via email or phone depending on circumstances.
• Call routing to appropriate stores and departments when necessary.
• Train on store operations to better understand business.
• Exhibit exemplary attendance and punctuality and work overtime as required.
• Comply with company policies and procedures.

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Supplemental pay types:

• Bonus pay
• Commission pay

Ability to commute/relocate:

• Fruit Cove, FL 32259: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Call Center: 1 year (Preferred)
• Customer Service: 1 year (Preferred)

Work Location: One location

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