We are hiring for a full time Call Center Representative, this is a remote position, Spanish speakers are encouraged to apply! At Verity we empower our member’s financial lives and create vibrant communities. Verity has been a local member-owned credit union since 1933. Verity means truth-and this guides our actions. Honesty may not be the easiest approach, but it is the right one. We are the only financial institution in the Pacific Northwest that is a part of the Global Alliance for Banking on Values (GABV).

The salary shown shown represents the minimum and maximum range for this position. Pay is negotiable based on experience and/or any unique requirements of the position.

How you can make a difference

The Call Center Representative processes basic transactions, educates members on alternate ways to transact on their accounts, checks member balances, assists members in disputing a transaction and discovers and recommends additional products and services that would benefit members.

We know it’s more than just a job…

Verity has always been committed to maintaining a positive work culture and making sure people come first. Some ways we help employees live their best lives:

• Benefits (Medical, dental and Vision) no vision or dental premiums for employee only coverage
• Paid time off, combined vacation and sick leave starts accruing immediately and is available to all employees who work 20+ hours per week.
• 11 paid holidays each year
• Up to 8 hours of paid volunteer time off each year
• $200 wellness subsidy for fitness-related activities

ESSENTIAL JOB FUNCTIONS

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  Answers member questions and resolves problems with members’ accounts
• Listens to members, identify their needs, and offer appropriate products and service
• Provide referral assistance for investments and financial counseling
• Increase penetration in all Verity products and services
• Assists with the contact center operations, audits, and opening/closing procedures
• Implements and maintains policies and procedures to maximize efficiency and ensure proper documentation
• Adhere to established security procedures and compliance policies
• Identify issues of concern and contribute ideas toward the Credit Union vision
• Maintain knowledge of all state and federal regulations that are applicable to the transactions performed
• Perform other job related duties as assigned

Please Note: If you feel you do not have all the qualifications and/or skills listed we still encourage you to apply.

Education and Experience

• Minimum of a High School diploma or equivalent. (required)
• Experience in financial industry or call center (preferred)

Knowledge, Skills and Abilities:

• Strong sales, cross-sales, networking and business development skills.
• Strong and professional verbal and written communication skills.
• Ability to interpret and analyze financial data.
• Extensive knowledge of financial industry regulations and standards.
• Ability to work independently and with a team
• Ability to organize and prioritize work in order to meet deadlines
• Strong sales tracking and reporting skills
• Proficiency in Microsoft Office (Word, Excel, Outlook, Access)
• Present positive and professional image to staff and members
• Problem solving skills
• Resourcefulness and ability to effectively meet Credit Union goals

PHYSICAL CONSIDERATIONS

Verity Credit Union is committed to working with its employees to reasonably accommodate them with the physical aspects of the position. The following is a list of physical considerations that are normally encountered in this job:

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  Sitting or standing for long periods of time
• Working on computers for a long period of time

Washington is an At-Will Employment State

Your employment is “at will”, meaning you are free to resign at any time, for any reason, with or without notice. Verity Credit Union is also free to conclude the employment relationship with you at any time, for any reason, with or without notice.

No statement or promise by a credit union representative or board member may be interpreted as a change in the “at will” policy, nor would it constitute an employment or other contractual agreement.